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Using Your Account

  • What are the Benefits of Creating a Nexomensa Account?

  • Can I Add a Guest Order to a Later Created Account?

  • Forgot Your Password?

  • How Do I Change My Account Information?

  • How to Write a Product Review?

What are the Benefits of Creating a Nexomensa Account?


Creating a Nexomensa account enhances your procurement experience, allowing you to:

  • Track Orders: Real-time monitoring of your current shipment and full access to your order history.

  • Faster Checkout: Securely store your shipping and billing details for seamless future purchases.

  • Direct Inquiry: Easily ask questions regarding specific products or business solutions.

Can I Add a Guest Order to a Later Created Account?


To maintain data security and accurate tracking, an order must be placed while logged into your account to be associated with it. We recommend creating or logging into your Nexomensa account before finalizing your purchase.

Forgot Your Password?

  1. Click the Account Icon (person symbol) at the top right of any page and select ‘Sign In’.

  2. Click the ‘Forgot your password?’ link below the login fields.

  3. Enter your registered email address and click ‘Submit’.

  4. You will receive an automated email with instructions to reset your password. If you do not receive this email, please check your spam folder or contact us at support@nexomensa.com.

How Do I Change My Account Information?


You can update your professional profile at any time:

  1. Log in and go to the ‘Account’ dashboard.

  2. Select ‘View Addresses’ to update your primary shipping or billing information.

  3. Ensure all changes are accurate, then click the ‘Save’ button to update our records.

How to Write a Product Review?


We value the feedback of our business community. To write a review:

  1. Navigate to the specific product page.

  2. Scroll to the ‘Ratings & Reviews’ section.

Placing Orders

  • Would My Order be Delivered Together?

  • Is There a Showroom to Visit?

  • How to Check My Order Status?

  • How Do I Know If You've Received My Order?

  • Can I Change My Shipping Address After Placing an Order?

  • How to Specify My Special Request about an Order?

  • How Secure is Your Site?

  • How Do I Change or Cancel My Order?

Would My Order be Delivered Together?


Usually, your order will be shipped in separate parcels to ensure the safety of large furniture items and faster handling times.

Is There a Showroom to Visit?


Nexomensa.com mainly operates as an online business to provide the most competitive pricing for our B2B and SOHO clients. While we do not have a public showroom at this time, we provide high-definition 3D renders and detailed material specifications to help you make an informed decision. Please stay tuned for future updates!

How to Check My Order Status?


You can check your order status by following the steps below:

  1. Sign into your account by clicking the account icon on the top right corner of any page.

  2. You will be able to view all your orders and their current status under the ‘My Orders’ section.

If you don’t have a Nexomensa account, you will receive an automated email once your order is confirmed or shipped. You can also use the ‘Track Order’ feature on our website by entering your order number and registered email address.

How Do I Know If You've Received My Order?


Once an order is placed, a confirmation email will be sent to the address you provided. This email includes your unique order number—please keep this for your records. If you have a Nexomensa account, you can also verify the status in your dashboard. If you do not receive an email within 24 hours, please check your junk/spam folder or contact our support team at support@nexomensa.com.

Can I Change My Shipping Address After Placing an Order?


Please carefully review your shipping information before submitting your order. Once an order is processed, the shipping address cannot be changed online.
Please contact our Customer Service team immediately to check if a manual change is possible. Feasibility depends on whether the item has left our warehouse and the specific carrier's policies. Note that additional redirection fees charged by carriers will be at the customer's expense. If an address is invalid and the package is returned, the customer may be responsible for return shipping and handling fees.

How to Specify My Special Request about an Order?


For bulk orders or specific customization needs, please contact our team before placing your order. We will guide you through the process to ensure your requirements are met. If you have already placed the order, contact us immediately; we will do our best to accommodate your request before the item ships.

How Secure is Your Site?


Our website utilizes industry-standard SSL (Secure Sockets Layer) encryption technology to protect your data. All personal information, including payment details and passwords, is stored in an encrypted format. Our systems are further protected by multi-layer firewalls to ensure a secure shopping environment for our business partners.

How Do I Change or Cancel My Order?


Please review your order carefully before confirmation.

  • Processing: Contact Customer Service as soon as possible to request a cancellation or change.

  • Completed/Shipped: The order can no longer be modified. You may initiate a return following our Return & Refund Policy once the item arrives.

  • Note: Customized and high-value furniture items can only be canceled within 24 hours of payment confirmation. If a delivery is refused without Nexomensa’s prior consent, the customer will be responsible for round-trip shipping charges and restocking fees.

Shipping & Delivery

  • 1. Delivery Coverage

  • 2. Order Types & Estimated Delivery Timelines

  • 3. Delivery Methods

  • 4. Multiple-Package Delivery

  • 5. Standard Curbside Delivery

  • 6. White-Glove Assembly Service

  • 7. Shipping Fees

  • 8. Additional Service Fees

  • 9. Failed Delivery, Redelivery & Storage Fees

  • 10. LTL Freight Delivery & Appointments

  • 11. Order Tracking

  • 12. Receiving Inspection

  • 13. Visible Damage During LTL Delivery

  • Contact Us

  • FAQ

Making Large Office Furniture Delivery More Predictable

Nexomensa provides delivery services for large office furniture orders within the United States. Because reception desks, executive desks, conference tables, file cabinets, and similar products are often large, heavy, multi-package, and handled through longer freight routes, we want you to understand the delivery scope, estimated timelines, shipping methods, freight fees, and receiving requirements before placing your order.

Our goal is not only to tell you that an order has shipped. We aim to help business buyers, office administrators, and commercial project owners understand the full delivery process in advance, so large office furniture purchases feel clearer, better prepared, and more manageable.

1. Delivery Coverage

Nexomensa currently delivers to the contiguous 48 United States.

Due to carrier service areas, product size, freight handling limits, and delivery conditions, we do not currently ship to the following locations:

  • Alaska
  • Hawaii
  • Puerto Rico
  • P.O. Boxes
  • APO / FPO and other military addresses

Some remote areas, restricted-access locations, special commercial buildings, gated properties, or locations with limited truck access may require additional delivery confirmation or a custom freight quote.

If your project address has special access requirements, we recommend contacting the Nexomensa team before placing your order.

2. Order Types & Estimated Delivery Timelines

Nexomensa products may fall into three order types depending on inventory status, product category, and whether customization is required. Each order type follows a different fulfillment process and estimated timeline.

All processing and delivery timelines are estimates only and do not represent guaranteed delivery dates. Actual timelines may be affected by product size, order weight, warehouse location, destination, carrier scheduling, weather, port conditions, customs clearance, holidays, and delivery-site conditions.

2.1 In-Stock Products Shipped from U.S. Warehouses

Some in-stock products ship from Nexomensa U.S. warehouse locations, currently including:

  • Fontana, California
  • Pooler, Georgia

U.S. warehouse in-stock orders usually enter order processing after payment confirmation and quality inspection.

Stage Estimated Timeline
Order processing 1–2 business days
Standard parcel delivery Approximately 5–10 business days
Large or heavy LTL freight delivery Approximately 7–14 business days

2.2 Regular Catalog Products

Regular catalog products are standard Nexomensa products that are not currently stored in a U.S. warehouse and need to ship from an overseas fulfillment center. These products are not custom-made and usually do not involve changes to size, material, finish, or layout.

Stage Estimated Timeline
Order processing, preparation, packaging, and quality inspection Approximately 7 business days
International shipping Approximately 20–30 business days
Estimated total timeline Approximately 27–37 business days

If you need to modify the size, material, finish, color, or layout, please refer to the Made-to-Order process below.

2.3 Made-to-Order Products

Made-to-Order products begin production after payment is completed and all product specifications, dimensions, finishes, layouts, or other customization details are confirmed.

Because these orders may involve production, quality inspection, packaging, international ocean freight, customs clearance, U.S. domestic transfer, and final delivery, the total timeline is longer than U.S. warehouse in-stock orders.

Stage Estimated Timeline
Production, quality inspection, and packaging Approximately 7–15 business days
International ocean freight and customs clearance Approximately 35–50 business days
Transfer from U.S. port to Nexomensa warehouse Approximately 3–7 business days
Final delivery within the United States Approximately 5–10 business days
Estimated total timeline Approximately 50–82 business days

Complex designs, special materials, large project orders, or more in-depth customization requests may require additional time.

Once a custom order begins, production, shipping, and delivery arrangements will move forward in stages. We will send important logistics information and available tracking updates by email. Please check your inbox regularly.

3. Delivery Methods

Nexomensa will arrange a suitable delivery method based on product size, product weight, destination, and the confirmed delivery service.

3.1 Parcel Delivery

Smaller products, parts, or accessories may ship through parcel carriers such as UPS or FedEx. This method is generally used for items that are small enough and light enough for standard parcel shipping.

3.2 LTL Freight Delivery

Larger or heavier office furniture is usually shipped by LTL freight, also known as Less-Than-Truckload freight. For LTL shipments, once the freight reaches the local terminal, the carrier will usually contact the recipient to schedule a delivery appointment.

4. Multiple-Package Delivery

Many Nexomensa products are large office furniture items. To improve shipping safety and reduce the risk of freight damage, some orders may be shipped in multiple boxes, cartons, or pallets.

For multi-package orders, the following situations may occur:

  • One order may include multiple packages or multiple tracking numbers.
  • Different packages may be delivered by the same carrier or by different carriers.
  • Multiple packages may not arrive on the same day.
  • Some packages may arrive first while other packages are still in transit.

After receiving your order, please check the number of packages against the tracking information. Before all packages have arrived, keep all packaging, shipping labels, instructions, and hardware bags.

If you believe a package is missing, please first check all received cartons and the latest tracking updates. If you still cannot confirm the package status, contact the Nexomensa team with your order number, number of packages received, tracking numbers, and related photos.

5. Standard Curbside Delivery

Unless you have purchased and confirmed an upgraded delivery service, Nexomensa uses standard curbside delivery by default.

Standard curbside delivery usually delivers the shipment to one of the following accessible locations:

  • Curbside
  • Building entrance
  • Loading area
  • Ground-level location accessible to the carrier
  • Nearest accessible delivery point

Standard curbside delivery does not include:

  • Labor assistance for unloading large or overweight items
  • Moving products indoors
  • Upstairs delivery
  • Unboxing
  • Assembly or installation
  • Packaging material cleanup
  • Pallet or outer packaging removal

Customers should arrange appropriate personnel, tools, or moving equipment in advance for unloading, signing, moving, and later installation preparation.

For offices, commercial buildings, retail stores, clinics, law offices, salons, showrooms, and similar business spaces, we recommend confirming property loading hours, freight elevator access, parking or unloading areas, moving routes, and receiving personnel before delivery.

6. White-Glove Assembly Service

Nexomensa may offer optional White-Glove Assembly Service for selected orders.

This service typically includes professional assembly support, but it requires an additional fee and must be confirmed by the Nexomensa team before the order is placed or before delivery arrangements are finalized.

Availability may depend on:

  • Product type
  • Delivery area
  • Order size and weight
  • Service provider coverage
  • Project schedule
  • On-site installation conditions

If you would like to request indoor placement, upstairs service, unpacking, installation, or any other non-standard delivery support, please contact the Nexomensa team before placing your order to confirm feasibility and additional costs.

7. Shipping Fees

Nexomensa shipping fees are usually calculated based on total order weight, delivery zone, warehouse distance, and shipping method.

For U.S. warehouse-related delivery estimates, shipping fees are currently calculated with reference to the California and Georgia warehouse locations.

Zone 1: Coastal and Near-Warehouse Areas

Zone 1 includes: CA、NV、AZ、OR、WA、UT、GA、FL、NC、SC、AL、TN、MS

Order Weight Estimated Shipping Fee
0–45 kg / 0–99 lb $59 USD
46–70 kg / 100–154 lb $89 USD
71–399 kg / 155–879 lb $139–$249 USD
400 kg and above / 880 lb and above, LTL freight delivery $299–$499 USD

Zone 2: Other Contiguous U.S. States

Zone 2 includes other states within the contiguous 48 United States that are not included in Zone 1, such as New York, Texas, Illinois, Pennsylvania, and others.

Order Weight Estimated Shipping Fee
0–45 kg / 0–99 lb $99 USD
46–70 kg / 100–154 lb $129 USD
71–399 kg / 155–879 lb $199–$369 USD
400 kg and above / 880 lb and above, LTL freight delivery $550–$899 USD

8. Additional Service Fees

Some delivery situations may result in additional service fees. Whether a fee applies depends on the order details, delivery environment, and carrier requirements.

Additional fees may apply in situations including but not limited to:

  • Remote address or special delivery route
  • Vehicle access restrictions at the building or property
  • Commercial address requiring special appointments or access procedures
  • Additional handling, special unloading, or non-standard delivery support
  • No suitable unloading area at the delivery location
  • Customer-requested delivery changes after the shipment is in transit
  • Redelivery or storage required by the carrier due to recipient-related reasons

If your project involves a special address, commercial building, property restrictions, freight elevator reservation, or non-standard delivery needs, we recommend contacting the Nexomensa team in advance.

9. Failed Delivery, Redelivery & Storage Fees

To help large furniture deliveries proceed smoothly, customers must provide and confirm the following information in advance:

  • Complete and accurate delivery address
  • Valid phone number
  • Accessible delivery location
  • Recipient who can answer carrier calls
  • Authorized person available to sign during the scheduled delivery window
  • Personnel or equipment needed for standard curbside delivery

If delivery cannot be completed due to any of the following reasons, redelivery fees, storage fees, or other carrier fees may apply:

  • Incorrect or incomplete address
  • Recipient cannot be reached
  • Carrier phone calls are missed
  • Scheduled delivery appointment is missed
  • Unauthorized refusal of delivery
  • Access restrictions not disclosed in advance
  • Required unloading personnel or equipment not arranged

If a delivery fails, the customer may be responsible for any redelivery fees charged by the carrier. If the shipment is placed in storage at a freight terminal or warehouse due to consignee-caused delays, storage fees may be passed on to the customer.

When reasonably feasible, Nexomensa will inform you of known redelivery or storage charges before rescheduling delivery. In some cases, delivery may proceed only after the related fees have been addressed.

10. LTL Freight Delivery & Appointments

Large or heavy office furniture may be delivered by an LTL freight carrier.

Once the freight reaches the local terminal, the carrier will usually contact you to schedule a delivery appointment. Please make sure the phone number on your order is valid and that you remain reachable during the delivery period.

Before scheduling an LTL delivery appointment, we recommend confirming:

  • Someone will be available to sign during the scheduled delivery window.
  • There is a suitable area for truck parking or unloading.
  • Property management, security, or gate access has been arranged if needed.
  • Freight elevator or loading dock reservations have been made if required.
  • Moving personnel have been arranged.
  • Moving tools or equipment are ready.

Large office furniture is generally not suitable for unattended delivery, and we do not recommend signing for freight without checking the packaging condition first.

11. Order Tracking

After your order ships, Nexomensa will send available tracking information by email.

You may also check your order status in your account: My Account > My Orders

Please note that some freight shipments may not provide real-time updates at every transit point. For regular overseas shipments or custom orders, tracking information may appear only after the order reaches the relevant transportation stage.

If you have project scheduling needs while waiting for logistics updates, you may contact the Nexomensa team for assistance checking the current order status.

12. Receiving Inspection

Please check the following as carefully as possible before signing for delivery:

  • Whether the number of packages matches the logistics information
  • Whether the pallet is intact
  • Whether the outer packaging has visible damage, dents, water damage, or tears
  • Whether the shipping labels are clear
  • Whether any exposed product parts show visible damage

After signing, please keep the following materials until you confirm the order is complete and no issues are present:

  • Original packaging
  • Pallet
  • Shipping labels
  • Product labels
  • Instruction manual
  • Internal protective materials
  • All parts and hardware accessories

If you discover product damage, package abnormalities, missing parts, or other issues, please contact Nexomensa within 3 days of receiving the goods and provide relevant photo evidence.

For LTL freight delivery, if visible damage is already present at the time of signing, please contact Nexomensa within 48 hours so we can assist with review and try to submit the relevant carrier records in time.

13. Visible Damage During LTL Delivery

If you notice obvious damage when receiving an LTL freight delivery, please follow these steps:

  • Before signing, write “DAMAGED” on the Bill of Lading, delivery receipt, or Proof of Delivery.
  • Describe the visible damage as clearly as possible.
  • Take clear photos of the pallet, outer packaging, damaged area, shipping label, and product label.
  • Keep all original packaging and the pallet.
  • Contact the Nexomensa team within 48 hours.

If a shipment is signed for without noting visible damage, or if the required information is not provided within the stated time window, it may affect our ability to assist with a freight damage claim through the carrier.

Contact Us

If you have any questions about this Shipping & Delivery Policy, please contact our team:

Email: support@nexomensa.com

Phone: +1 213-767-6723

Business Hours: Monday to Friday, 10:00 am – 5:30 pm EST

FAQ

Q1: Where does Nexomensa deliver?

Nexomensa currently delivers to the contiguous 48 United States. Due to freight limitations for large furniture, we do not currently deliver to Alaska, Hawaii, Puerto Rico, P.O. Boxes, or APO / FPO military addresses. Some remote or restricted-access locations may require separate delivery confirmation or a custom freight quote.

Q2: How long will it take to receive my order?

Delivery time depends on inventory status, order type, product size, destination, and delivery method. U.S. warehouse in-stock products usually process faster. Regular overseas-shipped products and Made-to-Order products require longer timelines. Please refer to the order type and estimated timeline section above.

Q3: What is the difference between U.S. warehouse products and custom products?

U.S. warehouse in-stock products usually ship from California or Georgia after order processing. Custom products must go through production, quality inspection, packaging, international transportation, customs clearance, domestic transfer, and final delivery, so the overall timeline is longer. More complex customization or larger project orders may require additional time.

View More FAQs
Q4: Will my order ship in multiple packages?

It may. Large office furniture may be divided into multiple boxes or pallets for safer transportation. Multi-package orders do not always arrive on the same day. Please check each tracking number and confirm the package count as shipments arrive.

Q5: Will large furniture be delivered indoors?

Unless you have purchased and confirmed an upgraded delivery service, standard delivery is curbside delivery. This means delivery is usually made to the curbside, building entrance, loading area, or another ground-level location accessible to the carrier. Standard curbside delivery does not include indoor moving, upstairs delivery, unpacking, installation, or packaging cleanup.

Q6: Do I need to arrange my own moving help?

Yes. For standard curbside delivery, customers are responsible for arranging suitable personnel and equipment for unloading, signing, moving items indoors, and preparing for installation. For large office furniture, we recommend arranging at least two people or professional moving assistance in advance.

Q7: Does Nexomensa provide installation service?

Nexomensa may offer optional White-Glove Assembly Service for selected orders. This service usually requires an additional fee and must be confirmed in advance based on your product and delivery area. Standard delivery does not include installation.

Q8: Should I refuse delivery if the packaging is damaged?

Not always. If only the outer packaging appears slightly damaged and the product condition cannot be confirmed, we recommend taking photos and contacting Nexomensa. For LTL freight with obvious visible damage, write “DAMAGED” on the delivery document, take photos of the pallet, packaging, labels, and damaged area, and contact us within 48 hours. Unauthorized refusal may result in additional fees or processing delays.

Q9: Will I be charged if I miss a delivery appointment?

Possibly. If delivery fails because of an incorrect address, unreachable phone number, missed appointment, no authorized person available to sign, no unloading help arranged, or undisclosed access restrictions, the carrier may charge redelivery or storage fees. These fees may be the customer’s responsibility.

Q10: Where can I check tracking after my order ships?

After your order ships, Nexomensa will send available tracking information by email. You can also log into your account and check My Account > My Orders. Some freight shipments may not show real-time updates at every transit point.

Payment & Pricing

  • What Should I Do If My Credit Card Has Been Refused?

  • Why isn't My Coupon Working?

  • What Payment Methods Do You Accept?

  • Nexomensa Price Guarantee

  • Why am I charged for sales tax?

Return & Refund

  • 1. Hassle-Free Resolution for Large Items

  • 2. Refusal and Damaged Packaging Guidelines

  • 3. Returns Due to Quality Issues

  • 4. Non-Returnable or Non-Refundable Items

  • 5. Order Cancellations & Fees

  • 6. Steps for Initiating a Claim

  • 7. Return Shipping Fee Responsibility

At Nexomensa, we specialize in high-value office furniture and professional workspace solutions. We strive to ensure the complete and timely delivery of all products. To provide the best service for our B2B and SOHO clients, we have established strategic logistics hubs in Fontana, CA and Pooler, GA.

1. Hassle-Free Resolution for Large Items


Due to the size and weight of professional office furniture, traditional returns can be complex and costly. To prioritize your project timeline, Nexomensa offers a Hassle-Free Resolution Policy:

  • Minor Damage: For small scratches or dents that do not affect functionality, we prefer to offer a partial refund (negotiable 2%-10%) or send touch-up kits so you can keep the item without waiting for a replacement.

  • Major Damage: If a product is functionally damaged, we will ship a complimentary replacement or issue a full refund. In these cases, you are typically not required to ship the damaged unit back to our warehouse.

2. Refusal and Damaged Packaging Guidelines

  • Damaged Packaging but Intact Product: If the outer packaging arrives damaged but the product inside appears fine, please do not refuse the package. Accept the delivery, take clear photos of the box, and notify us. Refusing delivery without prior authorization may result in the customer being responsible for return shipping costs.

  • Freight Deliveries (LTL): Upon receipt, you must inspect the pallet. If damage is visible, sign "DAMAGED" on the Proof of Delivery (BOL) before the driver departs.

  • Important: Unauthorized returns sent directly to our California or Georgia distribution centers will be rejected by the warehouse. All returns must be pre-approved.

3. Returns Due to Quality Issues


If the fault lies with Nexomensa, we will offer a refund, product exchange, or replacement parts if:

  • The product has significant manufacturing defects.

  • Incorrect items were shipped (does not match your order).
    Please Note: Report any damage within 3 days of receipt. Claims made after this window may be denied due to carrier insurance limitations.

4. Non-Returnable or Non-Refundable Items


To maintain professional wholesale pricing, the following are Final Sale:

  • Made-to-Order or Personalized/Customized office sets.

  • Used products or items that have already been installed/assembled.

  • Clearance or Seasonal Promotion items.

  • Minor color variations (due to screen resolution) or size differences of less than 0.5 inches.

5. Order Cancellations & Fees

  • Before Production: Full refund minus a 5% non-refundable credit card processing fee.

  • During Production: Cancellation fee of 20%-50% of the order amount.

  • In-Transit: Once the product has shipped or is in transit to our U.S. warehouses, an 80% cancellation fee will be applied due to the extreme logistics costs of heavy furniture.

6. Steps for Initiating a Claim

  • Contact our customer service team at: support@nexomensa.com.

  • Provide your Order ID and 3-5 clear photos/videos showing the product damage, the external packaging, and the shipping labels.

  • Our team will review your request within 2 business days and provide a resolution (Partial Refund, Replacement, or RA Number).

  • Refund Process: Once a refund is approved, it will be credited back to your original payment method within 7-10 business days. Please refrain from initiating a chargeback, as this can extend the resolution time by 2-3 months.

7. Return Shipping Fee Responsibility

In accordance with payment processor requirements, we strictly adhere to the following shipping fee allocation:

  • Consumer Responsibility: If the return is caused by the consumer (e.g., change of mind, ordered wrong size/color, no longer needed), the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

  • Nexomensa Responsibility: If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Contact Information
For any queries related to returns, professional project quotes, or workspace solutions:
Email: support@nexomensa.com
Phone: 213-767-6723
Hours: EST 10:00 am - 5:30 pm (Mon-Fri)

Cookie Policy

  • What is a Cookie?

  • How Do I Change My Cookie Settings?

Nexomensa is mindful of the protection of the privacy of each user (hereinafter the “User”) of www.nexomensa.com (hereinafter the “Website”), and considers it essential to inform the User in a clear and transparent way about the use of cookies while browsing on the Website.

What is a Cookie?

 A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.

How Do I Change My Cookie Settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Strictly Necessary Cookies These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Terms of Service

  • Article 1: Brand and Service Scope

  • Article 2: Product Customization & Ordering Nexomensa

  • Article 3: Fulfillment & Shipping

  • Article 4: Payment Terms

  • Article 5: Shipping Fees and Tax

  • Article 6: Damages & Liability Disclaimer

  • Article 7: Intellectual Property

  • Article 8: Cancellation & Returns

  • Article 9: GOVERNING LAW & BILLING DESCRIPTOR

Welcome to Nexomensa.com Nexomensa.com is dedicated to providing high-end professional office furniture solutions. By using our website and purchasing our products, you agree to the following terms and conditions. We are committed to transparency, quality, and exceptional B2B service.

Article 1: Brand and Service Scope

 The services provided through this website are operated by Nexomensa. These terms apply to all transactions, inquiries, and professional services offered through Nexomensa.com. All customer data is handled according to our Privacy Policy.

Article 2: Product Customization & Ordering Nexomensa

specializes in ergonomic chairs, executive desks, and tailored office storage solutions.

  • Order Acceptance: We reserve the right to cancel orders due to unforeseen supply chain disruptions or technical errors.

  • B2B Data: If you are ordering on behalf of a corporation, you confirm you have the authority to share employee/office data required for delivery.

Article 3: Fulfillment & Shipping

As we fulfill orders from our US-based distribution centers (CA & GA), the following timelines apply:

  • Order Processing: 1-2 Business Days.

  • Transit/Shipping: Depending on the item size and destination, transit times typically range from 5 to 10 business days via Ground or Freight (LTL) services.

  • Carrier Communication: For LTL (Large Item) deliveries, carriers will contact you to schedule a specific window.

  • Cut-off Time: 5:00 PM (GMT-5:00) Eastern Standard Time.

Article 4: Payment Terms

We offer secure payment processing for our clients.

  • Accepted Cards: Visa, Mastercard, American Express, and Discover.

  • Security: We utilize industry-standard SSL encryption for all transactions. Nexomensa does not store your full credit card digits; payments are processed through secure, PCI-compliant gateways.

Article 5: Shipping Fees and Tax

  • Sales Tax: Calculated based on the destination state regulations. Tax-exempt businesses must provide certificates prior to purchase.

  • Shipping: Rates are quoted based on weight and volume. High-value furniture may incur specialized freight handling fees as indicated during checkout.

Article 6: Damages & Liability Disclaimer

  • Inspection: Customers must inspect deliveries upon arrival. For freight shipments, any visible damage must be noted on the Proof of Delivery (BOL).

  • Disclaimer: Nexomensa is not liable for indirect or consequential damages arising from delivery delays caused by natural disasters, port congestion, or carrier strikes.

  • Maximum Liability: In all cases, Nexomensa’s maximum liability is limited to the purchase price of the specific product ordered.

Article 7: Intellectual Property

All website design, text, Logo (NEXOMENSA), and images are the property of Nexomensa.

  • Trademarks: Our brand content is protected by copyright and trademark laws.

  • Restriction: You may not copy, reproduce, or use our 3D renders or brand content for commercial purposes without written consent.

Article 8: Cancellation & Returns

Cancellation and refund requests are subject to the specific terms outlined in our Refund Policy.

  • Standard Items (Before Shipping): Full Refund.

  • Customized Items (After 24h): Subject to a cancellation fee to cover material costs.

  • After Shipping: Customers are responsible for round-trip shipping costs and a restocking fee.

Article 9: GOVERNING LAW & BILLING DESCRIPTOR

Trade Program

  • 1. Eligibility & Business Verification

  • 2. Exclusive Trade Benefits

  • 3. Professional Quotes

  • 4. Customization Services

  • 5. Freight & Large Volume Delivery

  • 6. Program Modifications

Nexomensa Trade Program Terms & Conditions

Welcome to the Nexomensa Trade Program. This program is specifically designed to provide interior designers, architects, office furniture dealers, and business owners with exclusive pricing, professional-grade customization services, and dedicated support.

These Trade Terms and Conditions (the "Terms") guide the program. By applying for or participating in the Nexomensa Trade Program, you agree to comply with these Terms and Conditions.

1. Eligibility & Business Verification

To participate in the Nexomensa Trade Program, you must submit an application and be approved by our team.

  • Requirements: We may require documentation to verify your professional status, such as a valid Business License, Tax ID (EIN), Resale Certificate, or professional trade membership records.

  • Approval: Nexomensa reserves the right to approve or deny applications at our sole discretion. Membership is intended for professional use only and not for personal resale to unauthorized third parties.

  • Communication: By joining, you agree to receive our Trade Newsletter regarding new arrivals and exclusive professional pricing. You may unsubscribe at any time.

2. Exclusive Trade Benefits

Approved members gain access to:

  • Tiered Discounts: Exclusive pricing that scales with your project volume.

  • B2B Dedicated Support: Priority access to our project managers for inventory checking and logistics coordination.

  • Tax Exemption: For registered tax-exempt entities in the US, we offer seamless tax-free purchasing once your certificate is verified.

3. Professional Quotes

Nexomensa provides tailored quotes for bulk orders or specific project requirements ("Quotes").

  • Validity: Quotes are typically valid for 15-30 days, subject to inventory availability.

  • Price Adjustment: Prices in a Quote may be adjusted prior to payment due to unforeseen fluctuations in raw material costs or international shipping rates.

  • Exclusivity: Trade Quotes are specific to the applicant's account and are non-transferable.

4. Customization Services

We offer specialized modification services for reception desks, executive suites, and collaborative seating.

  • Lead Times: Custom project lead times will be specified at the time of the quote.

  • Final Sale: All customized or made-to-order items under the Trade Program are non-returnable and non-refundable unless a manufacturing defect is confirmed upon delivery.

5. Freight & Large Volume Delivery

Orders involving a large number of heavy items (e.g., LTL Freight) are subject to specialized shipping terms.

  • Refusal: If a B2B delivery is refused without Nexomensa’s prior consent, the customer will be responsible for the full cost of round-trip shipping and a restocking fee (as detailed in our Return Policy).

  • Damages: Professional recipients must inspect all pallets before signing the Proof of Delivery (BOL). Failure to note visible damage on the BOL may result in the denial of a damage claim.

6. Program Modifications

Nexomensa reserves the right to amend these Trade Terms at any time. Significant changes will be communicated via email or posted directly on this page. Your continued participation in the program following these changes constitutes acceptance of the new terms.

Privacy Policy

  • 1. Information We Collect

Last Updated: January 26, 2026

Thank you for choosing Nexomensa (referred to as "we," "us," or "our"). We are committed to protecting your professional and personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit Nexomensa.com or interact with our B2B furniture services.

By using our Site, you consent to the data practices described in this policy.

1. Information We Collect

To provide seamless workspace solutions and efficient customer support, we collect the following categories of information:

  • Identifiers: Your name, professional title, business email address, phone number, and shipping/billing addresses.

  • Commercial Information: Records of products purchased, items in your wish list, and customized project quotes.

  • Technical Data: IP address, browser type, device identifiers, and time stamps (collected automatically via server logs).

  • Financial Data: Payment information (credit card numbers) is processed through secure, third-party encrypted gateways. Nexomensa does not store your full payment details on our servers.

2. Why We Collect Your Information

We utilize your data to enhance your procurement experience:

  • Order Fulfillment: Processing transactions and coordinating Freight/LTL logistics.

  • B2B Communication: Sending order updates, responding to "Request a Quote" inquiries, and providing technical assembly guidance.

  • Personalization: Creating content and product recommendations tailored to your industry (e.g., Salon, Corporate Office, or Healthcare).

  • Compliance: Verifying tax-exempt status for eligible business entities.

3. Cookies and Tracking Technology

Nexomensa uses cookies and web beacons to optimize site performance and track usage patterns.

  • Functionality: Cookies allow us to remember your login status and shopping cart items.

  • Analytics: We use tools like Google Analytics (GA4) to monitor traffic and improve user interface design.

  • Control: You may disable cookies through your browser settings, though this may limit certain site functionalities.

4. Data Sharing and Disclosure

We sell furniture, not your information. We only share data with trusted partners in these specific cases:

  • Service Providers: Logistics companies (FedEx, UPS, LTL carriers) and payment processors who require data to complete your order.

  • Legal Compliance: If required by U.S. law, court order, or government investigation.

  • Business Transfers: In the event of a merger or asset sale, your data may be transferred to the new entity under the same privacy protections.

5. Data Security

We implement rigorous administrative and technical security measures:

  • Encryption: All data transmissions are protected by SSL (Secure Sockets Layer) technology.

  • Restricted Access: Only authorized employees assisting with your specific order have access to your personal information.

6. Your Rights and Choices

Depending on your location (such as CA, USA or Canada), you may have the right to:

  • Access the personal information we hold about you.

  • Request the correction or deletion of your data.

  • Opt-out of marketing communications by clicking "Unsubscribe" in our emails.

To exercise these rights, please contact us at support@nexomensa.com.

7. Children's Privacy

Nexomensa provides professional business equipment and does not knowingly collect information from children under the age of 13.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to manage your data preferences, please reach out to our team:

  • Email: support@nexomensa.com

  • Phone: +1 213-767-6723

  • Address: 11281 CITRUS AVE, FONTANA, CA 92337

  • Business Hours: Mon-Fri, 10:00 am - 5:30 pm (EST)

Intellectual Property Rights

Contact Us

At Nexomensa, we are dedicated to providing professional-grade furniture solutions and exceptional support for your workspace projects. Whether you have a question about a specific product, need a custom quote for a large office, or require after-sales assistance, our team is here to help.

We aim to respond to all inquiries within one business day.

📧 Email Us

For general inquiries, order updates, or technical support:
support@nexomensa.com

📞 Call Us
For immediate assistance with B2B orders or project quotes:
+1 213-767-6723

💬 Live Chat

Available during business hours. Click the chat icon at the bottom right of your screen to speak with a representative.

🕒 Business Hours

Monday to Friday: 10:00 am – 5:30 pm (EST)
Inquiries received during weekends or holidays will be processed on the next business day.

📍 Our Logistic Hubs

To ensure rapid delivery across the United States, Nexomensa operates strategic distribution centers on both coasts:

West Coast Distribution Center:

CA: 11281 Citrus Ave, Fontana, CA 92337

East Coast Distribution Center:

GA: 301 Cypress Meadow Dr, Suite 200, Pooler, GA 31322

Corporate Headquarters (Billing & Admin):

Room 110408, Unit 2, Building 1, Wanzhi Tiandi Business Center

No. 3 Dongpo Road, Bantian Street, Longgang District

Shenzhen Guangdong 518129

China

Note: These locations are logistics hubs only and are not open to the public as showrooms.

 

⚠️ Important Note Regarding Returns:
Please note that our registered office address cannot accept return shipments. To initiate a return or exchange, please contact us first via email or Live Chat to receive the correct warehouse return address and a Return Authorization (RA) number. Nexomensa is not responsible for items sent to the office address without prior authorization.

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Have a question? We're here to help.

+1 213-767-6723