1. Delivery Coverage

Nexomensa currently delivers to the contiguous United States.

Due to carrier service areas, product dimensions, and freight handling conditions, we do not currently ship to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• P.O. Boxes
• APO / FPO and other military addresses

Some remote areas, restricted-access locations, special commercial buildings, gated properties, or locations with limited truck access may require separate delivery confirmation or a custom freight quote.

If your project address has special conditions, we recommend contacting the Nexomensa team before placing your order to confirm delivery arrangements.

2. Order Types & Estimated Delivery Timelines

Nexomensa products may fall into the following three order types depending on inventory status, product type, and whether customization is required. Different order types follow different fulfillment processes and estimated timelines.

All processing and delivery timelines are estimates only and do not represent guaranteed delivery dates. Actual timelines may be affected by product size, order weight, warehouse location, destination, carrier scheduling, weather, port conditions, customs clearance, holidays, and delivery-site conditions.

2.1 In-Stock Products Shipped from U.S. Warehouses

Some in-stock products ship from Nexomensa U.S. warehouse locations, currently including:

• Fontana, California
• Pooler, Georgia

U.S. warehouse in-stock orders usually enter order processing after payment confirmation and quality inspection.

2.2 Regular Catalog Products

Regular catalog products are standard Nexomensa products that are not currently stored in a U.S. warehouse and need to ship from an overseas fulfillment center.

These products are not custom-made and usually do not involve changes to size, material, finish, or layout.

If you need to modify the size, material, finish, color, or layout, please refer to the Made-to-Order process.

2.3 Made-to-Order Products

Made-to-Order products begin production after payment is completed and all product specifications, dimensions, finishes, layouts, or other customization details are confirmed.

Because these orders usually involve production, quality inspection, packaging, international ocean freight, customs clearance, U.S. domestic transfer, and final delivery, the overall timeline is longer than that of U.S. warehouse in-stock products.

Complex designs, special materials, large project orders, or more in-depth customization requests may require additional time.

Once a custom order begins, production, shipping, and delivery arrangements will move forward in stages. We will send important logistics information and available tracking updates by email. Please check your inbox regularly.

3. Delivery Methods

Nexomensa will arrange a suitable delivery method based on product size, weight, destination, and the confirmed delivery service.

Common delivery methods include:

3.1 Parcel Delivery

Smaller products or components may be delivered by parcel carriers such as UPS or FedEx.

This delivery method is generally used for items or parts that are smaller, lighter, and suitable for standard parcel shipping.

3.2 LTL Freight Delivery

Larger or heavier office furniture is usually shipped by LTL freight, also known as Less-Than-Truckload freight.

During LTL transportation, once the shipment arrives at the local freight terminal, the carrier will usually contact the recipient to schedule a delivery appointment.

4. Multiple-Package Delivery

Because many Nexomensa products are large office furniture items, some orders may be shipped in multiple packages or cartons to improve transportation safety and reduce the risk of freight damage.

For multi-package orders, the following situations may occur:

• One order may include multiple packages or multiple tracking numbers.
• Different packages may be delivered by the same carrier or by different carriers.
• Multiple packages may not arrive on the same day.
• Some packages may arrive first while other packages are still in transit.

After receiving your order, please check the package count against the tracking information. Before all packages have arrived, keep all packaging, labels, manuals, and hardware bags.

If you believe a package is missing, please first check all received cartons and the latest logistics updates. If you still cannot confirm the package status, contact the Nexomensa team and provide your order number, the number of packages received, tracking numbers, and related photos.

5. Standard Curbside Delivery

Unless you have purchased and confirmed an upgraded delivery service, Nexomensa uses standard curbside delivery by default.

Standard curbside delivery usually delivers the shipment to:

• Curbside
• Building entrance
• Loading area
• A ground-level location accessible to the carrier
• The nearest accessible delivery point

Standard curbside delivery does not include:

• Labor assistance for unloading large or overweight items
• Moving items indoors
• Upstairs delivery
• Unboxing
• Assembly or installation
• Packaging material cleanup
• Pallet or outer packaging removal

Customers need to arrange appropriate personnel, tools, or moving equipment in advance for unloading, signing, moving, and later installation preparation.

For company offices, office buildings, retail stores, clinics, law offices, salons, showrooms, and other commercial spaces, we recommend confirming property loading hours, freight elevator access, parking or unloading areas, moving routes, and receiving personnel in advance.

6. White-Glove Assembly Service

Nexomensa may offer optional White-Glove Assembly Service for selected orders.

This service typically includes professional assembly support, but it requires an additional fee and must be confirmed by the Nexomensa team before the order is placed or before delivery arrangements are finalized.

Availability of White-Glove Assembly Service may depend on:

• Product type
• Delivery area
• Order size and weight
• Service provider coverage
• Project schedule
• Specific installation environment

If you would like to request indoor delivery, upstairs service, unpacking, installation, or other non-standard delivery support, please contact the Nexomensa team before placing your order to confirm feasibility and additional costs.

7. Shipping Fees

Nexomensa shipping fees are usually calculated based on total order weight, delivery area, warehouse distance, and shipping method.

Current U.S. warehouse-related delivery estimates are primarily based on the distance from the California and Georgia warehouses.

Zone 1: Coastal and Near-Warehouse Areas

Zone 1 includes: CA、NV、AZ、OR、WA、UT、GA、FL、NC、SC、AL、TN、MS

Zone 2: Other Contiguous U.S. States

Zone 2 includes other states within the contiguous United States that are not included in Zone 1, such as New York, Texas, Illinois, Pennsylvania, and others.

8. Additional Service Fees

Some delivery situations may result in additional service fees. Whether fees apply usually depends on the order details, delivery environment, and carrier requirements.

Situations that may result in additional fees include, but are not limited to:

• Remote address or special delivery route
• Vehicle access restrictions at the building or property
• Commercial address requiring special appointment or access procedures
• Additional handling, special unloading, or non-standard delivery support
• No suitable unloading area at the receiving location
• Customer-requested delivery changes after arrangements have been made
• Redelivery or storage required by the carrier due to recipient-related reasons

If your project involves a special address, commercial building, property restrictions, freight elevator reservation, or non-standard delivery needs, we recommend contacting the Nexomensa team in advance.

9. Failed Delivery, Redelivery & Storage Fees

To help large furniture delivery proceed smoothly, customers need to provide and confirm the following information in advance:

• Complete and accurate delivery address
• Valid phone number
• Accessible delivery location
• Recipient who can answer carrier calls
• Authorized person available to sign during the scheduled delivery window
• Personnel or equipment needed for standard curbside delivery

If delivery cannot be completed for the following reasons, redelivery fees, storage fees, or other carrier charges may apply:

• Incorrect or incomplete address
• Recipient cannot be reached
• Carrier phone calls are not answered
• Scheduled delivery appointment is missed
• Unauthorized refusal of delivery
• Access restrictions not disclosed in advance
• Required unloading personnel or equipment not arranged

If delivery fails, the customer may be responsible for redelivery fees charged by the carrier.

If the shipment needs to be stored at a freight terminal or storage facility and the delay is caused by the recipient, storage fees may be the customer’s responsibility.

When reasonably possible, Nexomensa will inform the customer of known redelivery or storage fees before rescheduling delivery. In some cases, delivery may continue only after the related fees have been handled.

10. LTL Freight Delivery & Appointments

Large or heavy office furniture may be delivered by LTL freight carriers.

When the shipment arrives at the local freight terminal, the carrier will usually contact you to schedule a delivery appointment. Please make sure the phone number on your order is valid and that you remain reachable during the delivery period.

Before scheduling an LTL delivery appointment, we recommend confirming:

• Someone can sign for the shipment during the scheduled appointment.
• There is a suitable area for truck parking or unloading.
• Property management, security, or gate access has been arranged if needed.
• Freight elevator or loading area reservations have been made if required.
• Moving personnel have been arranged.
• Moving tools or equipment are ready.

Large office furniture is generally not suitable for unattended delivery, and we do not recommend signing without checking the packaging condition first.

11. Order Tracking

After your order ships, Nexomensa will send available tracking information by email.

You may also check your order status in your account: My Account > My Orders.

Please note that some freight orders may not provide real-time updates at every transit point.

For regular overseas-shipped products or custom orders, tracking information may appear only after the order reaches the relevant shipping stage.

If you have project scheduling needs while waiting for logistics updates, you may contact the Nexomensa team for assistance checking the current order status.

12. Receiving Inspection

Please check the following as carefully as possible before signing for delivery:

• Whether the package count matches the logistics information
• Whether the pallet is intact
• Whether the outer packaging has visible damage, dents, water damage, or tears
• Whether the shipping labels are clear
• Whether any exposed product parts show visible damage

After signing, please keep the following materials until you confirm the order is complete and no issues are present:

• Original packaging
• Pallet
• Shipping labels
• Product labels
• Instruction manual
• Internal protective materials
• All parts and hardware accessories

If you discover product damage, package issues, missing parts, or other problems, please contact Nexomensa within 3 days of receiving the shipment and provide related photo evidence.

For LTL freight delivery, if visible damage is found at the time of signing, please contact Nexomensa within 48 hours so we can assist with review and attempt to submit the relevant carrier documentation in time.

13. Visible Damage on LTL Freight Deliveries

If you notice clear visible damage when signing for an LTL freight delivery, please follow these steps:

• Before signing, write “DAMAGED” on the Bill of Lading, delivery receipt, or Proof of Delivery.
• Describe the visible damage as clearly as possible.
• Take clear photos, including the pallet, outer packaging, damaged area, shipping label, and product label.
• Keep all original packaging and the pallet.
• Contact the Nexomensa team within 48 hours.

If the shipment is signed for without noting visible damage, or if the required information is not provided within the required timeframe, it may affect our ability to assist with a carrier claim.

Contact Us

If you have any questions about this Shipping & Delivery policy, please contact our team:

FAQ

1. Receiving Inspection & Return / Exchange Timeframes

To help protect the validity of international supply chain and domestic logistics insurance, please carefully follow the timeframes below after receiving your shipment:

• Basic receiving inspection: Please count and inspect the shipment immediately upon delivery. If there is any product damage, missing item, or incorrect item, please contact our customer service team and submit photo or video evidence within 3 days of receiving the shipment. For visible damage on LTL freight deliveries, the damage must be reported within 48 hours according to BOL requirements. Please refer to our Shipping & Delivery policy. Damage claims submitted after this window may be rejected due to carrier insurance limitations.
• Standard return or exchange requests: Any return or exchange request for standard products must be submitted to the customer service team within 30 days of receiving the shipment.

2. Returns, Exchanges, or Compensation Due to Quality Issues

If the item you received has a quality issue, shipping damage, or a problem that affects normal use, Nexomensa will review the issue based on the issue type, degree of damage, product condition, and available evidence.

Please note that a solution will not be determined before the issue is reviewed. We will prioritize solutions such as replacement parts, exchange, partial compensation, or refund, depending on the severity of the issue.

2.1 Damaged Products

If the item you received is damaged, please contact Nexomensa and provide clear photos or videos, including:

• Photos of the outer packaging
• Photos of the shipping label
• Photos of the product label
• Photos of the damaged area
• Photos of the affected component
• Photos of the pallet or LTL delivery documents, if applicable

Nexomensa will determine the possible solution based on the severity of the damage:

All solutions must be confirmed after Nexomensa reviews the order information, photo evidence, and degree of damage.

2.2 Incorrect Item Received

If the item you received does not match your order, please contact Nexomensa as soon as possible.

After the incorrect item is confirmed, Nexomensa will assist with arranging a replacement for the correct item. Please provide:

• Order number
• Photos of the item received
• Photos of the outer packaging and shipping label
• Information about the item you actually ordered
• A brief explanation of how the received item does not match the order

Please do not return the item on your own before receiving confirmation from Nexomensa, as this may result in an unidentified return or warehouse refusal.

3. Returns or Exchanges for Non-Quality Reasons

If you would like to return or exchange an item for personal reasons, such as choosing the wrong size, color not meeting expectations, space planning changes, or no longer needing the original item, please note the following conditions:

1. Please submit the return or exchange request within 30 days. Requests submitted after this period will not be accepted.
2. A 7% restocking fee will be charged for non-quality-related returns for refund only.
3. The item must be unused, uninstalled, unassembled, and kept in its complete original packaging.
4. All accessories, hardware, labels, manuals, and packaging materials must be complete.
5. For returns or exchanges caused by non-quality reasons, customers are generally responsible for the related shipping costs, including return shipping and reshipping fees, if applicable.
6. Returns or exchanges must be approved by Nexomensa in advance. Items returned without approval may be refused by the warehouse.

Because large office furniture has high transportation costs, we recommend carefully confirming product dimensions, colors, finishes, space flow, hallways, elevators, receiving address, and usage needs before placing your order.

4. Packaging Damage & Refusal of Delivery

Large furniture may experience outer packaging wear, dents, or minor deformation during transportation. Packaging issues do not necessarily mean the product itself is damaged.

4.1 Outer Packaging Is Damaged but Product Condition Is Not Confirmed

If only the outer packaging appears damaged but the product condition cannot be confirmed, please do not refuse the delivery directly. We recommend that you:

1. Accept the shipment normally or complete the receiving process according to the carrier’s requirements.
2. Take photos of the outer packaging, shipping label, and visible irregularities.
3. Keep all packaging materials.
4. Contact the Nexomensa team as soon as possible.

Refusing a shipment without Nexomensa authorization may result in additional return freight fees, storage fees, or processing delays.

4.2 Visible Damage on LTL Freight Delivery

If there is clear visible damage to the pallet, packaging, or exposed product parts during LTL freight delivery, please take the following steps before the driver leaves:

1. Write “DAMAGED” on the Bill of Lading, delivery receipt, or Proof of Delivery.
2. Describe the visible damage.
3. Take photos of the pallet, packaging, labels, and damaged area.
4. Keep all original packaging.
5. Contact Nexomensa as soon as possible.

This information helps us review the issue and assist with carrier-related claims.

5. Items or Situations Not Eligible for Return, Exchange, or Refund

To keep large office furniture order handling clear and to control non-recoverable costs after customization, shipping, and assembly, the following items or situations are generally not eligible for return, exchange, or refund:

• Custom or personalized items that have officially entered factory processing or production
• Items that have been used or installed
• Clearance or seasonal promotional items
• Items with slight color differences caused by screen resolution or slight dimensional differences of less than 0.5 inch

Please note that website images may appear slightly different from the actual product due to lighting, display devices, and screen settings. If you have higher requirements for color or finish accuracy, we recommend contacting the Nexomensa customer service team before placing your order to request more real-life photos or confirm related details.

6. Order Modifications, Cancellations & Related Fees

Nexomensa products enter the production or fulfillment process after order confirmation. Orders usually enter production preparation or production within 24 hours after being placed.

Modification and cancellation conditions and fees vary depending on the order stage.

These fees are mainly used to cover production, materials, packaging, transportation, warehousing, and payment processing costs that Nexomensa has already incurred and cannot recover. They are not additional profit.

If you need to modify or cancel an order, please contact the Nexomensa team as soon as possible. The earlier you contact us, the more room there is usually to process the request.

7. How to Submit a Return, Exchange, or Order Issue Request

To submit a request related to a return, exchange, damage, incorrect item, or other order issue, please contact Nexomensa using the steps below:

Step 1: Contact Customer Service

Please send an email to: support@nexomensa.com

Step 2: Provide Required Information

Please provide as much of the following information as possible:

• Order number
• Your specific request, such as return, exchange, replacement part, compensation, or refund
• Product name or product link
• Photos of the item received
• Photos of the outer packaging
• Photos of the shipping label
• If damage is involved, provide 3–5 clear photos or videos
• If parts are missing, provide the part number, missing quantity, and the corresponding location in the manual
• A brief explanation of what happened

Step 3: Wait for Review

The Nexomensa team will review the information submitted and provide the next step based on the order status, product issue, supporting evidence, and policy scope.

Nexomensa usually reviews and provides a handling recommendation within 2 business days after receiving complete information.

Step 4: Follow the Confirmed Solution

If the request involves a return or exchange, Nexomensa will provide the correct return address and necessary return authorization information after approval.

Returns sent without Nexomensa approval, without return authorization information, or directly to the California / Georgia warehouse may be refused by the warehouse.

If the request involves a refund, once the refund is reviewed and approved, the funds will usually be returned to the original payment method. Refund arrival time is usually 7–10 business days and may depend on the payment provider and bank processing speed. We kindly ask customers not to initiate a credit card chargeback unilaterally, as this may extend the resolution process by 2 to 3 months.

8. Return & Exchange Shipping Responsibility

Return and exchange shipping responsibility usually depends on the cause of the issue.

Please note that once an order officially enters the shipping or transportation stage, the initial shipping fee paid to a third-party carrier in the original order is an incurred and non-recoverable cost and will not be refunded, regardless of the reason for any later after-sales claim.

8.1 General Return Time Limit

All return requests for standard products, whether for quality issues or personal reasons, must be submitted within 30 days after delivery. No return applications will be accepted after the 30-day window.

8.2 Clear Return Shipping Responsibility Statement

Return shipping fees are divided by responsible party. Returns caused by product defects, shipping damage, missing parts, or seller errors will be fully covered by Nexomensa. Returns due to customer personal reasons, including wrong size, unsatisfactory color, space adjustment, or change of demand, shall be fully borne by the customer, including all return shipping and related fees.

Contact Us

If you have any questions about this Return & Refund policy, please contact our team:

FAQ

1. Warranty Period

Nexomensa provides a limited parts warranty for defects in materials or workmanship under normal use, for up to 1 year.

Warranty periods vary by part type:

“Normal use” means the customer installs, uses, and maintains the product according to the product manual, assembly requirements, intended use, and care recommendations.

If the product is damaged due to improper assembly, incorrect use, unauthorized modification, environmental impact, or abnormal use conditions, it is generally not covered by the warranty.

2. Warranty Coverage

Within the applicable warranty period, if Nexomensa reviews and confirms that the product has a manufacturing defect in materials or workmanship, we may provide one of the following solutions depending on the specific situation:

• Repair suggestions or handling guidance
• Replacement of the affected part
• Replacement with a new or equivalent part
• Other reasonable solutions in specific circumstances

The specific solution will be determined by Nexomensa after reviewing the issue type, part condition, photo evidence, order information, and actual product condition.

Please note that the warranty mainly applies to the affected part. It does not mean that every issue will result in a full product replacement, and it does not mean that all related costs will be covered by Nexomensa.

3. Wood Parts Coverage

Wood parts usually include:

• Desktop
• Side panels
• Door panels
• Frames
• Solid wood parts
• Engineered wood parts

If any of the above parts develops a defect that affects normal use due to materials or manufacturing workmanship within the scope of normal use, the customer may submit a warranty request within the applicable warranty period.

Nexomensa will review the request based on photos, videos, order information, and the specific issue presented.

4. Hardware Parts Coverage

Hardware parts usually include, but are not limited to:

• Cam lock kits
• Screws
• Self-tapping screws
• Hinges
• Handles
• Slides
• Locks

If a hardware part has a manufacturing defect or functional issue within the scope of normal use, the customer may submit a warranty request within the applicable warranty period.

After the issue is confirmed, Nexomensa may provide replacement hardware, installation guidance, or other reasonable support.

5. What Is Not Covered

Nexomensa’s limited warranty does not cover the following situations:

5.1 Basic Exclusions

The following situations are generally not covered:

• No valid proof of purchase can be provided
• The product has been resold, transferred, or is a second-hand item
• The product is used outside the intended sales market or applicable region
• The product is used for commercial rental, high-frequency abnormal use, or in an environment beyond normal office-use intensity
• The request is submitted after the applicable warranty period has expired

5.2 Incorrect Assembly, Incorrect Use, or Improper Handling

The following situations are generally not covered:

• Damage caused by incorrect installation or assembly
• Failure to follow the product manual for operation or maintenance
• Unauthorized disassembly, modification, repair, or reconfiguration of the product
• Use of non-original parts, hardware, or accessories
• Use beyond the product’s normal weight capacity, intended use, or designed purpose
• Damage caused during moving, relocation, or reinstallation

5.3 Issues Caused by Environment, External Force, or Outside Factors

The following situations are generally not covered:

• Issues caused by extreme heat, cold, humidity, or rapid temperature changes
• Water exposure, long-term moisture, or exposure to abnormal humidity
• Damage caused by natural disasters, external impact, accidents, or abnormal external force
• Issues caused by abnormal voltage or external equipment
• Damage caused by long-term exposure to chemicals, harsh cleaners, or corrosive substances
• Damage caused by bleach, ammonia, alcohol, chlorine-based cleaners, steel wool, hard brushes, or abrasive cleaning products

5.4 Natural Characteristics & Normal Wear

The following situations are generally not covered:

• Natural differences in wood grain, color, or texture
• Slight expansion, contraction, warping, or cracking of wood caused by environmental changes
• Minor scratches, dents, discoloration, or cosmetic issues that do not affect function
• Normal wear caused by everyday use
• Slight loosening, minor noise, or natural aging after a period of use
• Surface changes caused by the customer’s cleaning, maintenance, or usage habits

6. Warranty Handling Options

If Nexomensa reviews and confirms that the issue is covered by the warranty, we will choose an appropriate solution based on the specific situation.

Possible solutions may include:

• Providing installation or maintenance suggestions
• Providing repair guidance
• Sending a replacement for the affected part
• Replacing the affected part with a new or equivalent part
• Providing a comparable replacement part if the original part has been discontinued

Nexomensa will make a determination based on product condition, part availability, issue severity, and what can reasonably be executed.

Warranty handling usually focuses on the affected part and does not automatically include replacement of the entire product.

7. About Replacement Parts

If a replacement part needs to be sent or replaced, Nexomensa will arrange the appropriate handling after review is completed.

Please note:

• Replacement parts will be arranged after the customer service team reviews and confirms the request.
• Customers usually need to install replacement parts by themselves.
• If a specific part has been discontinued, Nexomensa may provide a similar or equivalent replacement part.
• The color, texture, or production batch of a replacement part may differ slightly from the original product.
• Receiving a replacement part does not restart the overall warranty period of the original product.

8. Costs Not Included in Warranty

Unless Nexomensa provides separate written confirmation, this limited warranty generally does not include the following costs:

• Labor costs
• Disassembly costs
• Installation costs
• Moving costs
• Product removal costs
• Reinstallation costs
• Packaging handling costs
• Indirect losses caused by a product issue
• Business loss, loss of profit, project delay loss, or loss of goodwill

Nexomensa’s responsibility usually does not exceed the original purchase price of the product.

9. How to Submit a Warranty Request

If you believe your product has an issue that may be covered by the warranty, please contact Nexomensa within the applicable warranty period.

Contact email: support@nexomensa.com

When submitting a request, please provide as much of the following information as possible:

• Order number
• Purchase date
• Buyer name
• Delivery address
• Phone number
• Email address
• Product name or product link
• Issue description
• Affected part name or part number
• Clear photos or videos
• If applicable, the corresponding part number or assembly step shown in the manual

The more complete the information is, the easier it will be for the Nexomensa team to determine whether the issue is within warranty coverage and provide more accurate next-step guidance.

10. Review & Response Time

After receiving a complete warranty request, the Nexomensa team will review the order information, photo or video evidence, product condition, and applicable warranty coverage.

Nexomensa usually responds within 3–5 business days after receiving the request and completing the initial review.

If additional materials are needed, part numbers need to be confirmed, the product batch needs to be checked, or the supply chain team needs to be contacted, the processing time may be extended.

Contact Us

If you have any questions about this Warranty policy, please contact our team:

FAQ

Payment Policy

1. Accepted Payment Methods

Nexomensa currently accepts the following payment methods. Actual available payment methods may vary depending on the checkout page display, payment provider rules, customer location, order amount, or account requirements.

1.1 Credit Cards and Debit Cards

Nexomensa accepts eligible major credit cards and debit cards. Specific available card types are subject to what is shown on the checkout page and may include:

• Visa
• Mastercard
• Maestro
• American Express
• Discover
• Diners Club

Customers should complete card payments only through the official Nexomensa checkout page.

For payment security, Nexomensa will not ask customers to send a full credit card number, debit card number, CVV, security code, or complete payment account information by email, text message, or unofficial chat channel.

1.2 PayPal

Customers may also complete payment through PayPal.

When you choose PayPal as the payment method, the system may redirect you to PayPal’s secure checkout page. You may need to log in to your PayPal account, confirm the transaction details, and authorize payment.

PayPal availability, account requirements, payment options, and transaction review are subject to PayPal’s own terms and account rules.

1.3 Payment Methods Not Currently Available Through Standard Checkout

The following payment methods are not currently provided through Nexomensa’s standard checkout process:

• Bank Transfer
• COD / Cash on Delivery
• Third-party payment methods not expressly confirmed by Nexomensa
• Payments completed through personal accounts or unofficial channels

If you are a business purchasing customer, bulk order customer, or custom project customer and need special payment arrangements, please contact the Nexomensa team before placing your order to confirm whether such arrangements are feasible.

Any payment method not expressly confirmed by Nexomensa should not be considered a valid payment method.

2. Payment Security

Nexomensa values customer payment information security. All online transactions should be completed through secure channels and processed by the relevant payment provider and checkout system.

To help protect your payment security, please complete payment only through:

• Nexomensa official checkout page
• Nexomensa official invoice
• Nexomensa official payment link
• Other payment methods expressly confirmed in writing by the Nexomensa team

Nexomensa will not ask customers to send a full credit card number, debit card number, CVV, security code, or complete payment account information by email.

If you receive a suspicious payment link, unusual payment request, or payment notice that does not match your order details, please contact the Nexomensa team to confirm before continuing.

3. Order Payment Confirmation

Orders usually enter the confirmation, processing, or fulfillment stage after payment is successfully completed.

For U.S. warehouse in-stock products, the order may enter warehouse processing, quality inspection, and shipment preparation.

For Made-to-Order custom products, business purchase orders, or orders requiring special confirmation, payment completion may still need to be followed by confirmation of product specifications, dimensions, color, finish, layout, quantity, delivery address, or other project details. The order will enter the relevant production or fulfillment stage only after the required information has been confirmed.

If payment is not successful, payment authorization fails, the payment provider requires further verification, or the order presents unusual risk, Nexomensa may need to contact the customer to confirm order information.

4. Taxes

Applicable taxes may be calculated on the checkout page based on the delivery address and local requirements.

This means that the order amount shown during checkout may include applicable taxes based on the shipping address, state, or local tax rules.

Please carefully review the product amount, shipping fee, taxes, and order total shown on the checkout page before completing payment.

5. Refund Processing Method

Refunds reviewed and approved by Nexomensa are usually returned to the original payment method used when the order was placed.

For example:

• Orders paid by credit card or debit card are usually refunded to the original card account.
• Orders paid by PayPal are usually refunded through the original PayPal transaction path.

After Nexomensa processes a refund, the bank, card issuer, or PayPal may still need additional time to make the funds visible in the customer’s account.

Whether a refund is eligible, whether cancellation fees apply, whether non-refundable fees exist, and who is responsible for return shipping should be determined according to Nexomensa’s Return & Refund policy.

This Payment & Pricing policy only explains the refund path and payment processing method. It does not independently determine refund eligibility.

Pricing Policy

1. Real-Time Pricing

Nexomensa is committed to offering high-quality office furniture for professional spaces at prices that are reasonable and clear.

Prices shown on the Nexomensa website reflect the current page price. All product prices may change without prior notice.

Price changes may be affected by:

• Product availability
• Material and production costs
• Transportation costs
• Warehouse inventory status
• Seasonal promotions
• Market conditions
• Product configurations or option changes

When placing an order, customers should rely on the price displayed and confirmed on the checkout page.

2. Promotions and Holiday Events

Nexomensa may offer limited-time events, holiday promotions, or discounts during specific periods, such as Black Friday, Christmas, or other promotional cycles.

Promotional prices apply only within the validity period stated for the event and do not apply to orders placed before the event begins.

After an event ends, product prices may return to their previous level or be adjusted. Promotional pricing does not represent a future price commitment.

3. Price Adjustments

Nexomensa generally does not provide price adjustments, price difference refunds, or retroactive discounts for orders placed before a promotion begins.

Our prices are determined based on the product, inventory, promotion, and market conditions at the time the order is placed. After a customer completes an order, later promotions, discounts, or price changes generally do not apply to that existing order.

If you would like to stay informed about future Nexomensa events or product information, you may subscribe to email updates.

4. Promo Codes and Discounts

If you have a valid promo code, please enter it correctly at checkout and confirm that the discount has been successfully applied before completing payment.

If you forget to use a valid promo code at checkout, please contact the Nexomensa team as soon as possible before the order ships. We will review whether it can be handled based on the order status, promo code validity period, and applicable rules.

Once the order has shipped, discounts generally cannot be applied retroactively.

Please note:

• Promo codes may have expiration dates.
• Promo codes may apply only to selected products or order types.
• Promo codes may not be combinable with other promotions or discounts.
• Whether a promo code is valid is subject to the checkout display or Nexomensa team confirmation.

5. Pricing Errors

In rare cases, a website price may appear incorrectly due to a system issue, technical error, display error, or data synchronization issue.

If an order is submitted at an obviously incorrect price, Nexomensa reserves the right to cancel the order or contact the customer to confirm the correct price.

If this occurs, Nexomensa will notify the customer as soon as possible and provide next-step handling based on the order status, such as canceling the order, issuing a refund, or reconfirming the order price.

A pricing error does not mean Nexomensa is required to fulfill the order at the incorrect price.

6. Freight Adjustments

Because many Nexomensa products are large office furniture items, actual shipping costs may be affected by product size, total weight, delivery address, carrier requirements, and delivery conditions.

In general, customers may refer to the shipping fee shown on the checkout page.

However, actual shipping costs may require further confirmation in the following special situations:

• The delivery address is in a remote area.
• The product is oversized or overweight.
• The order requires special handling, special carrier arrangements, or non-standard delivery support.

If the actual freight cost is significantly higher than the amount shown at checkout, Nexomensa will contact the customer by email to explain the situation and may require the customer to pay additional freight before continuing to arrange the order.

If the customer does not accept the additional freight, order handling should be confirmed based on the order status and related policies.

7. Business Purchase and Custom Order Payment Notes

For business purchases, bulk orders, custom products, or commercial project orders, payment method, payment link, order amount, customization fees, and delivery fees may need to be confirmed separately.

Before payment, we recommend confirming the following information:

• Product link
• Quantity
• Delivery address / ZIP Code
• Whether customization is required
• Whether the product is Made-to-Order
• Whether bulk purchasing is involved
• Whether special delivery service is required
• Whether a formal quote or invoice is required

If the order involves custom dimensions, special finishes, bulk configurations, or project-based purchasing, please confirm the final order information with the Nexomensa team before payment.

8. Information to Confirm Before Payment

To reduce order modifications, cancellations, payment differences, or follow-up communication costs, we recommend confirming the following before payment:

• Whether the product name and product link are correct
• Whether the product dimensions, color, finish, and configuration meet your needs
• Whether the quantity is correct
• Whether the delivery address and ZIP Code are accurate
• Whether customization service is required
• Whether a business purchase quote is required
• Whether the correct promo code has been used
• Whether the product amount, shipping fee, taxes, and order total shown at checkout are correct
• Whether you understand the relevant return, cancellation, customization, and delivery policies

For large office furniture orders, we recommend paying special attention to space dimensions, moving conditions, receiving address, and delivery method before completing payment.

Contact Us

If you have any questions about this Payment & Pricing policy, please contact our team:

FAQ

1. What Are Cookies?

Cookies are small text files that a website asks your browser to store on your device when you visit the website.

Cookies can help a website remember information related to you, such as:

• Language preferences
• Login status
• Shopping cart contents
• Website browsing preferences
• Form entry status
• Website interaction information

Cookies are generally categorized as first-party cookies and third-party cookies.

First-Party Cookies

First-party cookies are cookies set by the website you are visiting.

For example, when you visit the Nexomensa website, Nexomensa or the website system may set certain cookies to keep the shopping cart, checkout, account login, or basic website functions working properly.

Third-Party Cookies

Third-party cookies are cookies set by a party other than the domain of the website you are currently visiting.

These cookies may come from advertising, analytics, marketing, payment, social media, customer support, or other third-party service providers.

2. Why Does Nexomensa Use Cookies?

Nexomensa may use cookies and similar technologies for the following purposes:

• To keep the website functioning properly
• To keep the shopping cart and checkout process available
• To remember your settings or preferences
• To help you log into your account
• To improve website speed, stability, and user experience
• To analyze website traffic and page performance
• To understand how users browse and use the website
• Where applicable, to provide more relevant product content, marketing information, or advertising

We use cookies to make the Nexomensa website more stable, clear, and usable, and to help customers browse, select, and purchase office furniture products more smoothly.

3. Types of Cookies We May Use

Depending on their function and purpose, the Nexomensa website may use the following types of cookies.

3.1 Strictly Necessary Cookies

Strictly necessary cookies are required for the website to function properly.

These cookies are usually set when you take certain actions, such as:

• Setting privacy preferences
• Logging into an account
• Filling out forms
• Adding products to the cart
• Entering the checkout process
• Completing payment or order-related actions

Without these cookies, certain basic website functions may not work properly.

You can set your browser to block or alert you about these cookies, but if you block them, some parts of the website may not function properly.

Strictly necessary cookies usually do not store marketing information that directly identifies an individual.

3.2 Functional Cookies

Functional cookies are used to enhance website functions and personalize your experience.

These cookies may help the website remember your preferences, such as:

• Language settings
• Region settings
• Login status
• Form information
• Browsing preferences
• Content you previously selected or viewed

Functional cookies may be set by Nexomensa or by third-party service providers that we add to the website.

If you do not allow these cookies, some enhanced functions or personalized experiences on the website may not work properly.

3.3 Analytics Cookies

Analytics cookies help us understand how users access and use the Nexomensa website.

These cookies may help us understand:

• Which pages are visited
• How users arrive at the website
• How users navigate through the website
• Which pages or functions may need improvement
• Whether website performance and browsing experience are stable

If Nexomensa uses Google Analytics or similar analytics tools, those tools may collect website usage data through cookies or similar technologies.

Analytics cookies are generally used for statistics and website performance improvement, rather than directly processing orders or completing payments.

3.4 Advertising and Targeting Cookies

Advertising and targeting cookies may be set through the website by Nexomensa or our advertising partners.

These cookies may be used to:

• Understand your browsing interests
• Measure advertising performance
• Avoid showing the same advertisement repeatedly
• Display more relevant advertisements on other websites or platforms
• Provide more relevant content or marketing information based on your interactions with the website

These cookies usually do not directly store information such as your name, email address, or phone number, but they may identify your device based on your browser, device, or other unique identifiers.

If you do not allow these cookies, you may still see advertisements, but those advertisements may be less relevant to your interests or browsing behavior.

4. Third-Party Cookies

The Nexomensa website may use third-party services to support website operation, analytics, advertising, payment, customer support, or other functions.

These third-party services may set or read cookies.

Third-party services may include, but are not limited to:

• Website hosting or e-commerce platform services
• Payment service providers
• Data analytics services
• Advertising or marketing platforms
• Customer support tools
• Social media or embedded content tools
• Logistics or order-related tools

The use of third-party cookies may be subject to the privacy policies and cookie policies of the relevant third parties.

Nexomensa does not control how third-party websites or third-party platforms independently use cookies. We recommend reviewing the privacy notices of the relevant third-party services to understand their specific data handling practices.

5. How Can You Manage Cookie Settings?

Most browsers allow users to manage cookies through browser settings.

You can usually use your browser settings to:

• View stored cookies
• Delete existing cookies
• Block all cookies
• Block third-party cookies
• Set website cookie permissions
• Receive alerts when cookies are being set

Cookie settings may vary by browser. You may refer to the official help center of your browser to learn how to manage cookies.

Common browsers include:

• Google Chrome
• Microsoft Edge
• Firefox
• Safari

If the Nexomensa website provides a cookie preference banner or cookie management entry, you may also adjust relevant preferences through that entry.

6. Google Analytics Choices

If Nexomensa uses Google Analytics or similar analytics tools, you may be able to manage certain analytics tracking through related tools or browser settings.

Google provides the Google Analytics Opt-out Browser Add-on to help users opt out of certain Google Analytics tracking on websites.

When the official page goes live, a corresponding Google Analytics opt-out tool link may be added based on actual usage.

7. What Happens If You Disable Cookies?

If you choose to disable or block cookies, certain functions of the Nexomensa website may be affected.

For example:

• You may not remain logged in
• The shopping cart may not save properly
• The checkout process may be affected
• The website may not remember your preferences
• Certain forms, chat tools, or personalization features may not work properly
• The advertisements you see may be less relevant

Strictly necessary cookies are important for basic website functions. If these cookies are disabled, the website may not operate properly.

8. Updates to This Cookie Policy

Nexomensa may update this Cookie Policy from time to time to reflect changes in website functions, service providers, legal requirements, or data handling practices.

We will publish the updated Cookie Policy on this page and update the “Last Updated” date.

We recommend reviewing this page periodically to understand how Nexomensa uses cookies and similar technologies.

Contact Us

If you have any questions about this Cookie Policy, Nexomensa’s use of cookies, or your privacy choices, please contact us:

FAQ

1. What Are the Benefits of Creating a Nexomensa Account?

Creating a Nexomensa account can improve your purchasing and after-sales management experience.

1.1 Order Tracking

After logging into your account, you can more easily view current order status, historical order records, and available tracking information.

For large office furniture orders, some products may involve multiple packages, LTL freight, or a longer fulfillment timeline. Order records in your account can help you follow the order progress more clearly.

1.2 Faster Checkout

After creating an account, you can save frequently used shipping addresses and billing information, making future checkout faster and more convenient.

This is especially helpful for business purchases, office upgrades, multi-space furniture planning, or repeat purchases.

1.3 Easier Inquiries

An account can make it easier to submit inquiries related to a specific order or product, such as:

• Product specification questions
• Delivery progress
• Business purchase needs
• Customization inquiries
• Order after-sales issues
• Address or contact information updates

If you are purchasing a reception desk, executive desk, conference table, or other large office furniture item, we recommend creating or logging into your Nexomensa account before placing an order.

2. Can a Guest Order Be Added to a New Account Later?

To protect data security and ensure order records and tracking information remain accurate, an order usually needs to be completed while logged into a Nexomensa account in order to be automatically associated with that account.

If you place an order as a guest and create an account afterward, the guest order usually will not be automatically added to the new account.

For this reason, we recommend creating or logging into your Nexomensa account before final payment. This makes it easier to view order history, track delivery status, and reduce communication time if you later need after-sales or business purchasing support.

If you have already placed an order as a guest and need to check order information, please contact the Nexomensa team and provide your order number and the email address used to place the order.

3. What Should I Do If I Forgot My Password?

If you forget your Nexomensa account password, you can reset it by following these steps:

1. Click the Account Icon in the upper-right corner of the website.
2. Select Sign In.
3. Click Forgot your password? below the sign-in area.
4. Enter the email address you used to register your account.
5. Click Submit.
6. The system will send a password reset email to your registered email address.
7. Follow the instructions in the email to complete the password reset.

If you do not receive the password reset email, please first check your spam or promotions folder.

If you still cannot find the email, please contact: support@nexomensa.com

4. How Do I Update My Account Information?

You may log into your Nexomensa account at any time to update your profile and address information.

Please follow these steps:

1. Log into your Nexomensa account.
2. Go to the Account page.
3. Select Information.
4. Update your primary shipping address.
5. Confirm that the information is accurate.
6. Click Save to complete the update.

To avoid delivery delays, please make sure your shipping address, ZIP Code, phone number, and email information are accurate.

For large office furniture orders, the carrier may need to contact you by phone to confirm delivery or schedule a receiving appointment, so your phone number is especially important.

5. How Do I Write a Product Review?

Nexomensa values customer input. Your review can help other customers better understand whether a product is suitable for their office space, reception area, executive office, or commercial project.

To write a product review, please follow these steps:

1. Go to the specific product page for the item you purchased or want to review.
2. Scroll down to the Reviews section.
3. Click Write a Review, or the relevant review entry shown on the page.
4. Follow the page prompts to enter your rating, review content, and other required information.
5. If the page supports it, you may also upload product photos or photos of the product in use.
6. After submission, the review may need to be reviewed by the system or platform before it appears on the website.

Suggested review content may include:

• Whether the product met your expectations
• Size and space fit
• Material, appearance, or usage experience
• Delivery and assembly experience
• Whether it is suitable for an office, reception area, conference room, or other commercial space

Please make sure your review is truthful and clear, and avoid including private information or sensitive personal details.

6. Account Security Suggestions

To protect your account and order information, please note the following:

• Do not share your account password with others.
• Register with an email address that you use regularly and consider secure.
• Regularly check whether your account address and contact information are accurate.
• Do not send complete bank card information, CVV, security code, or account password by email or chat.
• If you notice unusual login activity, abnormal orders, or an incorrect email address, please contact the Nexomensa team as soon as possible.

7. What Information Should I Provide for Account-Related Issues?

If you contact Nexomensa for an account-related issue, we recommend providing the following information:

• Registered email address
• Order number, if applicable
• Recipient name
• Description of the issue
• Related screenshots, if applicable
• The information you would like to update or verify

Please do not send complete bank card information, account passwords, or security codes by email.

Contact Us

If you have any issues with login, password reset, order viewing, address updates, or product reviews, please contact the Nexomensa team:

FAQ

1. Personal Information We Collect or Process

In this Privacy Policy, “personal information” means information that identifies you or can reasonably be associated with you or another individual.

Personal information does not include information that has been anonymized or de-identified so that it cannot identify, or reasonably be linked to, a specific individual.

Depending on how you interact with Nexomensa, your location, and what is permitted or required by applicable law, we may collect or process the following categories of personal information.

1.1 Contact Information

We may collect your contact information, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Other contact information you voluntarily provide

This information is usually used for order processing, delivery arrangements, customer support, after-sales handling, customization inquiries, business purchase communication, and necessary business contact.

1.2 Payment and Transaction-Related Information

We may process information related to payments and transactions, including:

• Payment method
• Transaction details
• Payment confirmation information
• Order amount
• Refund or cancellation records
• Other information related to payment, refund, and transactions

Please note that complete payment card information is usually processed by payment service providers and the checkout system. Nexomensa will not ask you to send a full credit card number, debit card number, CVV, security code, or account password through email, text message, or unofficial channels.

1.3 Account Information

If you create a Nexomensa account, we may collect or process:

• Username
• Password-related information
• Security questions
• Account preferences
• Account settings

You are responsible for protecting your account login information. We recommend that you do not share your username, password, or other access credentials with others.

1.4 Order, Product, and Transaction Information

We may collect information related to your products and orders, including:

• Products you viewed
• Items added to your cart
• Items added to your wishlist
• Items purchased
• Return, exchange, or cancellation records
• Order history and transaction records

This information helps us process orders, arrange delivery, provide after-sales support, improve the website experience, and provide more relevant services based on your browsing or purchasing behavior.

1.5 Communications with Us

When you contact Nexomensa by email, live chat, phone, form, or other methods, we may collect the information you provide during the communication, such as:

• Inquiry details
• Order issues
• Product questions
• After-sales descriptions
• Photos or videos
• Customization needs
• Business purchase needs
• Other information you voluntarily submit

This information is used for customer support, order verification, after-sales handling, quotes, customization confirmation, and project communication.

1.6 Device and Usage Information

We may collect information related to how you access and use the website, including:

• Device information
• Browser information
• Network connection information
• IP address
• Unique identifiers
• Information about how you access, browse, or use the Nexomensa website

This information helps with website operation, security protection, experience optimization, data analysis, and risk identification.

2. Sources of Personal Information

Nexomensa may collect personal information through the following sources.

2.1 Information You Provide Directly

For example, you may provide information when you:

• Create an account
• Place an order
• Enter shipping information
• Contact customer service
• Submit an after-sales request
• Submit a customization request
• Request a business purchase quote
• Subscribe to email notifications
• Use website forms or online chat functions

2.2 Information Automatically Collected Through the Website

When you visit or use the Nexomensa website, the system may automatically collect certain information through cookies, pixels, log files, device information, and similar technologies.

This information may be used for website operation, page analytics, personalized experience, security protection, and advertising performance evaluation.

2.3 Information from Service Providers

We may receive relevant information from service providers that help us operate the website, process payments, fulfill orders, provide customer support, analyze data, arrange logistics, or provide technical services.

2.4 Information from Partners or Third Parties

To the extent permitted by applicable law, we may receive information from partners, advertising platforms, marketing service providers, or other third parties in connection with service operation, advertising, customer experience, or security protection.

3. How We Use Your Personal Information

Nexomensa may use personal information for the following purposes, depending on how you interact with us.

3.1 To Provide, Customize, and Improve Services

We use personal information to provide website and shopping services, including:

• Processing payments
• Fulfilling orders
• Arranging delivery
• Handling returns, exchanges, or cancellations
• Managing accounts
• Recording preferences
• Sending account or order notifications
• Providing customer support
• Improving the website experience
• Recommending products related to your browsing or purchase activity
• Supporting customization inquiries, business purchases, and project communication

These processing activities help us complete transactions with you and provide a clearer, smoother shopping experience.

3.2 Marketing and Advertising

We may use personal information for marketing and promotional purposes, such as:

• Sending product information
• Sending promotional or event emails
• Displaying online advertisements
• Providing more relevant content based on your browsing, purchase, cart, or other website activity

You may opt out of receiving marketing emails by using the unsubscribe option in those emails.

Even if you unsubscribe from marketing emails, we may still send you non-marketing communications related to orders, accounts, transactions, or services.

3.3 Security and Fraud Prevention

We may use personal information to:

• Verify accounts
• Provide a secure payment and shopping experience
• Detect, investigate, or address fraudulent, illegal, unsafe, or malicious activity
• Protect the security of the website, customers, and business
• Maintain stable service operation

3.4 Communications with You

We use your information to respond to inquiries and provide customer support, such as:

• Product inquiries
• Order updates
• Delivery issues
• After-sales requests
• Customization needs
• Business purchase quotes
• Account or payment issues

3.5 Legal and Compliance Reasons

We may use personal information to:

• Comply with applicable laws
• Respond to valid legal process
• Cooperate with law enforcement or government agency requests
• Participate in or investigate potential or actual legal disputes
• Enforce or investigate violations of terms, policies, or legal rights

4. How We Disclose Personal Information

In certain circumstances, Nexomensa may disclose your personal information for legitimate business purposes in accordance with this Privacy Policy.

Possible recipients may include the following categories.

4.1 Shopify, Service Providers, and Vendors

We may disclose necessary information to Shopify and third parties that provide services on our behalf, such as:

• IT management service providers
• Payment processing service providers
• Data analytics service providers
• Customer support service providers
• Cloud storage service providers
• Order fulfillment service providers
• Warehousing and logistics service providers
• Delivery carriers

These service providers usually process information only to the extent necessary to provide the relevant services.

4.2 Marketing and Advertising Partners

We may share necessary information with business and marketing partners to support advertising, marketing services, and a more relevant online experience.

Depending on the laws of your region, you may have the right to ask us not to sell or share your personal information for targeted advertising or cross-site activity tracking purposes.

If you would like to submit such a request, please contact Nexomensa using the contact details at the bottom of this Privacy Policy. We will assist based on applicable law and relevant service processes.

4.3 At Your Request or with Your Consent

When you request, authorize, or consent to our disclosure of information to a third party, we may do so.

For example, to arrange product delivery, we may need to provide your name, phone number, shipping address, and order-related information to a logistics carrier.

4.4 Within Our Corporate Group

We may share necessary information within Nexomensa affiliates or our corporate group for operation, management, customer support, and business services.

4.5 Legal, Business Transaction, or Rights Protection Purposes

We may disclose personal information in the following situations:

• To comply with legal obligations
• To respond to subpoenas, search warrants, or similar legal requests
• To enforce applicable terms or policies
• To protect the rights and safety of Nexomensa, users, or others
• In connection with a merger, acquisition, reorganization, bankruptcy, or similar business transaction

5. Relationship with Shopify

The Nexomensa website is powered by Shopify.

Shopify may collect and process certain personal information generated when you visit and use the Nexomensa website to help us provide website browsing, checkout, payment, order processing, security protection, service improvement, and related functions.

Information you submit to the Nexomensa website may be transferred to Shopify and may be shared with Shopify and related service providers to complete necessary processes such as website operation, order processing, payment, delivery, customer support, and service optimization.

In some cases, Shopify may process your personal information under its own privacy policy and applicable law.

You can review Shopify’s official privacy resources to understand how Shopify handles personal information.

If you would like to access, correct, or delete your personal information, or opt out of certain personalized advertising or data-sharing uses, please contact Nexomensa using the contact details at the bottom of this Privacy Policy. We will assist based on applicable law and relevant service processes.

6. Third-Party Websites and Links

The Nexomensa website may contain links to third-party websites, platforms, or services.

If you visit a third-party website that is not controlled or operated by Nexomensa, please review its privacy policy, security policy, and terms of service separately.

Nexomensa does not guarantee, and is not responsible for, the privacy, security, content accuracy, completeness, or reliability of third-party websites.

Information you share on third-party social platforms, public review areas, or semi-public spaces may be seen, used, or shared by other users or third parties.

7. Children’s Data

Nexomensa’s services are not intended for children.

We do not knowingly collect personal information from children who are under the legal age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to Nexomensa, please contact us using the contact details at the bottom of this Privacy Policy and request deletion of the relevant information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that Nexomensa sells or shares personal information of individuals under 16 years of age, as those terms are defined by applicable law.

8. Information Security and Retention

Nexomensa values personal information security and uses reasonable security measures to protect your information.

Please note, however, that no security measure is perfect or impossible to breach. We cannot guarantee that information transmission or storage will be absolutely secure.

To protect your privacy and account security, we recommend that you do not send sensitive or confidential information through insecure channels, such as complete payment card information, account passwords, or security codes.

The length of time we retain personal information depends on several factors, including:

• Whether we need to maintain your account
• Whether we need to provide services
• Whether we need to process orders, returns, or after-sales issues
• Whether we need to comply with legal obligations
• Whether we need to resolve disputes
• Whether we need to enforce contracts, terms of service, or policies
• Whether we need to maintain business records and security protection

9. Your Rights and Choices

Depending on the laws of your region, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances. In some cases, we may deny a request where permitted by law.

9.1 Access / Right to Know

You may have the right to request access to personal information that Nexomensa holds about you.

9.2 Right to Delete

You may have the right to request that we delete personal information we maintain about you.

9.3 Right to Correct

You may have the right to request that we correct inaccurate personal information.

9.4 Data Portability

In certain circumstances, you may have the right to receive a copy of the personal information we hold and request that it be transferred to a third party.

9.5 Opt Out of Sale, Sharing, or Targeted Advertising Processing

Depending on the laws of your region, you may have the right to opt out of the sale or sharing of your personal information, or to opt out of processing your personal information for targeted advertising purposes.

If you would like to submit this type of request, please contact Nexomensa using the contact details at the bottom of this Privacy Policy. We will assist based on applicable law and relevant service processes.

9.6 Marketing Communication Preferences

We may send you marketing emails. You can opt out of receiving marketing emails at any time by using the unsubscribe link in the email.

Even if you unsubscribe from marketing emails, we may still send you non-marketing emails related to orders, accounts, transactions, or services.

10. How to Exercise Your Privacy Rights

You may exercise privacy rights granted by applicable law through the relevant website entry or by contacting us using the contact details at the bottom of this Privacy Policy.

Before processing your request, we may need to verify your identity.

Depending on applicable law, you may also designate an authorized agent to submit a request on your behalf. Before accepting a request from an agent, we may require proof of authorization and may require you to verify your identity directly with us.

We will not discriminate against you because you exercise your privacy rights.

We will respond to your request within the timeframe required by applicable law.

11. Complaints

If you have questions or complaints about how Nexomensa handles personal information, please contact us using the contact details at the bottom of this Privacy Policy.

Depending on the laws of your region, you may have the right to appeal our decision or file a complaint with your local data protection authority.

12. International Transfers

Please note that we may transfer, store, or process your personal information outside your country or region.

If we transfer personal information from the European Economic Area or the United Kingdom to another region, we will rely on recognized transfer mechanisms under applicable law, such as the European Commission’s Standard Contractual Clauses or equivalent contractual mechanisms recognized by the relevant UK authority, unless the transfer destination has been recognized as providing an adequate level of protection.

13. Changes to This Privacy Policy

Nexomensa may update this Privacy Policy from time to time to reflect changes in our business practices, operational needs, legal requirements, or regulatory requirements.

We will publish the revised Privacy Policy on the website and update the “Last Updated” date. Where required by applicable law, we will also provide appropriate notice.

We recommend reviewing this page periodically to understand how we protect and process your personal information.

Contact Us

If you have any questions about this Privacy Policy, Nexomensa’s privacy practices, or the privacy rights available to you, please contact us:

FAQ

Quick Category Navigation

You may review the questions most relevant to your current needs:

Products & Fit

Customization

Business & Bulk Orders

Shipping & Delivery

Assembly

Returns & After-Sales

Warranty

Payment & Pricing

Account & Orders

Contact & Quotes

Website, Privacy & Policy

Still Need Help?

If you did not find the answer you need, please contact the Nexomensa team.

To help us handle your request faster, please provide the product link, order number, quantity, delivery ZIP Code, space dimensions, photos, or a clear description of your question whenever possible.

Step 1 | Browse and Select Your Preferred Product

Browse the office furniture products you need on the Nexomensa website. You can use the navigation menu to enter different product categories.

After opening a product detail page, you can review product images, dimensions, colors, functional descriptions, delivery information, and other product details.

Step 2 | Select Product Options

On the product detail page, please select the product information that matches your space needs, such as:

• Color
• Size
• Direction or layout
• Quantity
• Other available configurations

Step 3 | Add to Cart or Proceed Directly to Payment

After selecting the product options, you can choose the next step based on how you prefer to purchase.

Add to Cart

If you would like to continue browsing other products, or if you plan to purchase multiple office furniture items in one order, you can click Add to Cart to add the product to your cart first.

Buy Now

If you have already confirmed the product and selected options, you can proceed directly to the checkout process.

Step 4 | Enter Checkout from the Product Page or Cart Page

You can enter the checkout page in either of the following ways:

• From the product page
• From the cart page

Step 5 | Enter Shipping Information

After entering the checkout page, please provide accurate shipping information.

You will usually need to enter:

• Recipient name
• Shipping address
• ZIP Code
• Phone Number

Step 6 | Select Shipping Method and Payment Method

After you enter the shipping information, the system will display available shipping methods based on your order and delivery address.

Please select the appropriate shipping method and then continue to choose your payment method.

Step 7 | Enter a Promo Code

If you have a valid promo code, please enter it before final payment.

On the checkout page, click Add discount, enter your promo code, and confirm whether the discount has been successfully applied to the order.

Step 8 | Confirm the Order and Complete Payment

After confirming that all order information is correct, click the payment button to complete your order.

Contact Us

If you have any questions about the ordering process, please contact our team:

FAQ

1. Overview

Nexomensa White-Glove Assembly Service is designed for customers who want professional support assembling eligible Nexomensa furniture after the furniture has arrived.

The service is available only for eligible Nexomensa products and must be confirmed based on the product, service address, delivery status, schedule, and on-site conditions.

2. Service Provider Disclosure

White-Glove Assembly Service is arranged by Nexomensa and may be completed by qualified local assembly service providers coordinated by Nexomensa. This service does not mean that all on-site assembly personnel are Nexomensa employees.

Nexomensa will help arrange assembly service based on customer order information, product type, delivery status, service address, appointment time, and local service availability.

Service availability, appointment times, provider assignment, and final service performance may be affected by the customer’s location, local service coverage, product complexity, and on-site conditions.

3. Eligible Products

White-Glove Assembly Service applies only to eligible Nexomensa products.

Eligible products may include, but are not limited to:

• Reception Desks
• Executive Desks
• Office Desks
• Conference Tables
• Office Storage
• File Cabinets
• Bookshelves / Bookcases
• Office Chairs
• Other approved Nexomensa furniture items

This service does not apply to non-Nexomensa products.

If a customer needs assembly for multiple Nexomensa products, one White-Glove Assembly Service usually covers one eligible product by default. For multiple products, please contact Nexomensa for separate confirmation or a separate quote.

4. Service Availability

Availability of White-Glove Assembly Service may vary depending on:

• Customer city or region
• Local assembly service coverage
• Service provider schedule
• Product size and assembly complexity
• Customer site conditions
• Building access, parking, elevator, gate access, or loading restrictions

Nexomensa does not guarantee that this service is available in every area, at every time, or for every product.

After the customer places an order, Nexomensa will further confirm whether assembly service can be arranged based on the order details and service address.

5. Pricing and Service Tiers

White-Glove Assembly Service uses the following service tiers:

Total Dimension means the sum of the assembled product’s Length + Width + Height.

This measurement should be based on the assembled product dimensions shown on the product detail page, not the package dimensions.

If the selected service tier does not match the actual product size or assembly complexity, Nexomensa may contact the customer before officially arranging the appointment to adjust the service tier or collect the price difference.

6. Scheduling Requirements

White-Glove Assembly Service should not be formally scheduled before the furniture has been fully delivered.

Customers may contact Nexomensa before delivery to understand preparation requirements, but a formal assembly appointment should be arranged only after the following conditions are met:

• All product packages have been delivered.
• The customer has confirmed that no package is missing.
• The customer has checked the outer boxes for obvious damage.
• The packages have been placed in the room where assembly is needed.
• The assembly space has been cleared and is safe for service work.
• The customer can provide accurate address, phone number, contact person, and on-site access information.

If there are missing packages, severe outer box damage, suspected missing parts, or other irregularities, the customer should contact Nexomensa first instead of proceeding directly with assembly scheduling.

7. Customer Responsibilities

To help the assembly service proceed smoothly, customers need to complete the following preparation before the appointment:

1. Confirm that all product packages have been delivered.
2. Check whether the outer boxes have obvious damage, dents, holes, or missing sections.
3. Place all packages in the room where assembly is needed before the appointment.
4. Clear enough assembly space and make sure the floor is level and the pathway is accessible.
5. Keep all cartons, shipping labels, hardware bags, manuals, and product accessories.
6. Provide accurate service address, phone number, and contact person information.
7. Provide necessary information about parking, gate access, elevator access, floor level, loading area, and building entrance.
8. Arrange for an adult to be present during the appointment to open the door, confirm site conditions, and inspect the assembled furniture.
9. Inspect the furniture after assembly is completed.

If the customer has not completed the required preparation and the service provider cannot enter the site, start assembly, complete assembly, or must reschedule, the customer may be responsible for cancellation fees, rescheduling fees, or additional charges.

8. What Is Included

White-Glove Assembly Service usually includes the following:

• Standard assembly of one eligible Nexomensa product
• Basic installation of product panels, legs, cabinets, drawers, storage parts, desktop components, and hardware
• Basic installation of built-in product components such as LED light strips, power strips, cable holes, drawer hardware, and storage hardware when included in the product design
• Basic alignment and stability check after assembly
• Necessary confirmation of order details, address, appointment time, and site conditions before installation
• If missing parts, incorrect parts, or damage are found before or during assembly, Nexomensa may help the customer enter the after-sales handling process

The service scope is subject to the service tier purchased by the customer, product type, and final confirmation by Nexomensa.

9. What Is Not Included

White-Glove Assembly Service does not include the following:

• Indoor delivery
• Upstairs delivery
• Room-of-choice delivery
• Moving packages from curbside, garage, lobby, warehouse, another room, or another floor
• Assembly of non-Nexomensa products
• Old furniture disassembly
• Old furniture moving
• Old furniture disposal
• Packaging trash cleanup, unless separately confirmed in advance
• Electrical wiring
• In-wall wiring
• Building electrical modifications
• Custom electrical work
• Building modifications
• Commercial construction work
• Floor repair
• Wall repair
• Custom carpentry
• Waiting time, second visit fees, or additional service fees caused by missing parts, damage, site access issues, or an unprepared room, unless Nexomensa confirms otherwise

10. Cancellations and Rescheduling

If the customer needs to cancel or change an arranged assembly appointment, the customer should contact Nexomensa at least 24 hours before the appointment time.

The following situations may result in cancellation fees, rescheduling fees, or other related charges:

• The customer cancels within 24 hours before the appointment time.
• The customer reschedules within 24 hours before the appointment time.
• The customer is not present after the service provider arrives.
• The customer cannot be reached.
• The service provider cannot access the building or assembly room.
• Parking, gate access, elevator access, or on-site access conditions are not ready.
• Packages have not been placed in the assembly room.
• Product packages are incomplete, making it impossible to start or complete assembly.
• The customer requests an on-site service scope that does not match the original order.

If the assembly service provider or related service party charges a cancellation or rescheduling fee, the fee may be deducted from the assembly service fee already paid by the customer, or Nexomensa may charge the customer separately.

11. Additional Charges

The following situations may result in additional charges or require appointment reconfirmation:

• The customer needs assembly for multiple products.
• The actual product size or complexity is higher than the selected service tier.
• The customer selected the wrong service tier.
• The customer requests additional service scope on site.
• Additional assembly time is required.
• The customer requests old furniture disassembly or disposal.
• The customer requests packaging trash cleanup and the service can be separately arranged.
• Missing parts, incorrect parts, or damage prevent normal assembly.
• Parking, gate access, building entrance, elevator, or loading area cannot be used normally.
• The customer cannot be reached during the appointment time or cannot provide site access.
• The assembly room cannot be accessed.
• The workspace has not been cleared or is not safe for assembly.

White-Glove Assembly Service does not include package moving.

Moving packages from curbside, garage, lobby, warehouse, another room, or another floor is not part of the standard assembly service scope.

12. Missing or Damaged Parts

If the customer notices any of the following before the appointment, the customer should contact Nexomensa first:

• Missing packages
• Severely damaged outer boxes
• Clearly damaged product components
• Missing hardware bags
• Missing manual or key accessories
• Product does not match the order

If missing parts, incorrect parts, or damage are found during assembly, the assembly service may need to be paused or rescheduled. Nexomensa will assist the customer with replacement parts, exchange, or other next steps according to the applicable after-sales policy.

The assembly service fee usually does not automatically include the following:

• Waiting time
• Second visit fees
• Additional assembly fees caused by missing parts
• Cancellation or rescheduling fees caused by the customer not checking package condition in advance

The specific handling method is subject to final confirmation by Nexomensa.

13. Service Completion and Inspection

After assembly is completed, the customer or a customer-designated adult should inspect the furniture on site, including but not limited to:

• Whether the main structure has been assembled
• Whether the desktop, cabinet, drawers, door panels, legs, and other components are installed in place
• Whether the product is basically stable
• Whether basic functional components included in the product design have been installed
• Whether there are any obvious assembly issues on site

The customer should complete the on-site inspection as much as possible before the service provider leaves.

If the customer discovers an assembly-related issue after the service provider leaves, the customer should contact Nexomensa as soon as possible.

14. Refunds

If the assembly appointment has not yet been arranged, the customer may contact Nexomensa to cancel White-Glove Assembly Service and request a refund.

If the assembly appointment has already been arranged, cancellation or refund handling will be subject to the 24-hour cancellation and rescheduling rules. If cancellation fees, rescheduling fees, or other charges arise due to customer-related reasons, the related fees may be deducted from the refund or charged separately to the customer.

If the assembly service has already been completed, the service fee is usually non-refundable.

If the customer believes there is an assembly-related issue, the customer should submit an explanation, photos, or videos according to the Issue Reporting requirements in this policy. Nexomensa will assist based on the specific situation.

15. Issue Reporting

If the customer discovers an assembly-related issue, please contact Nexomensa as soon as possible. We recommend submitting feedback within 48 hours after the appointment is completed.

When reporting an issue, please provide:

• Order number
• Product name
• Assembly service date
• Issue description
• Clear photos
• Video, if applicable
• Location or number of the affected part
• Package label or hardware bag photos, if applicable

Nexomensa will assist with next steps based on the information submitted by the customer, product condition, assembly service record, and applicable after-sales policies.

If the issue involves missing parts, product damage, product quality, shipping damage, or a non-assembly-related reason, handling will follow the applicable Return & Refund, Warranty, or Shipping & Delivery policy.

16. Contact Us

If you are not sure which assembly service tier to choose, or if you need assembly service for multiple Nexomensa products, please contact Nexomensa before placing your order:

FAQ

1. Brand and Service Scope

Through Nexomensa.com, Nexomensa provides office furniture browsing, product information display, online purchasing, order processing, delivery arrangements, customization inquiries, business purchasing support, after-sales service, warranty requests, assembly service inquiries, and other related services.

Nexomensa products may include, but are not limited to:

• Reception Desks
• Executive Desks
• Conference Tables
• Office Desks
• Office Chairs
• Office Sofas
• Storage Shelves
• Bookcases
• File Cabinets
• Other professional office furniture and related supporting products

These Terms of Service apply to all visits, inquiries, purchases, orders, payments, deliveries, after-sales requests, reviews, customization requests, and other interactions conducted through Nexomensa.com.

2. Related Policies

These Terms of Service should be read together with other policy pages on the Nexomensa website.

Depending on your use of the website and your order type, the following policies may apply to your order or service:

• Shipping & Delivery
• Return & Refund
• Warranty
• Assembly Service
• Payment & Pricing
• Privacy Policy
• Cookie Policy
• Intellectual Property Rights
• Contact Us
• How to Order
• Using Your Account

If these Terms of Service and a specific policy provide different explanations for a particular issue, the more specific policy will usually apply to that issue. For example, delivery matters are primarily governed by the Shipping & Delivery policy; return and refund matters are primarily governed by the Return & Refund policy; warranty matters are primarily governed by the Warranty policy; and assembly service matters are primarily governed by the Assembly Service policy.

3. Website Use Rules

You agree to use the Nexomensa website only for lawful, normal, personal, or business purchasing-related purposes.

You may not use this website to engage in any of the following activities:

• Violating any applicable law or regulation
• Providing false, misleading, or incomplete information
• Accessing, interfering with, or disrupting website systems without authorization
• Copying, scraping, mirroring, bulk downloading, or improperly using website content
• Using the website for fraud, malicious ordering, false claims, or improper refund activity
• Impersonating another person or conducting transactions on behalf of an unauthorized entity
• Infringing the intellectual property rights, privacy rights, or other lawful rights of Nexomensa or any third party
• Using automated tools to access, scrape, or interfere with the website in an abnormal manner

Nexomensa reserves the right to restrict, suspend, or terminate user access, orders, or services in reasonable circumstances, especially where fraud, abuse, malicious conduct, false information, payment irregularities, or violations of these Terms of Service are identified.

4. Account Registration and Account Security

You may create a Nexomensa account based on available website functions to view order records, manage addresses, speed up checkout, submit product reviews, or follow up on orders more conveniently.

You are responsible for ensuring that your account information is true, accurate, and kept up to date, including your email address, phone number, shipping address, and billing information.

You are also responsible for protecting your account login information. Please do not share your account, password, or other login credentials with others.

If you notice unauthorized account use, abnormal orders, an incorrect email address, or another security issue, please contact the Nexomensa team as soon as possible.

For details about account use, guest orders, password reset, address updates, and product reviews, please review Using Your Account.

5. Product Information and Display

Nexomensa makes efforts to ensure that product information, images, specifications, dimensions, colors, prices, inventory status, and descriptions shown on the website are as accurate as possible.

Please note:

• Product images may show slight color differences due to lighting, screen settings, or display devices.
• Product dimensions may have slight differences within a reasonable range.
• Website product information may change due to supply, production, specification adjustments, inventory changes, or page updates.
• Some products may require assembly.
• Some large furniture items may ship in multiple packages or pallets.
• Some products may be Made-to-Order and require production after specifications are confirmed.

If you have higher requirements for product dimensions, color, finish, layout, customization feasibility, or space fit, we recommend contacting the Nexomensa team before placing your order.

For large office furniture such as reception desks, executive desks, conference tables, and file cabinets, customers should carefully confirm space dimensions, moving routes, elevators, stairways, receiving address, and usage needs before purchase.

6. Order Submission and Order Acceptance

When you submit an order through Nexomensa.com, you are submitting a request to purchase the relevant products or services from Nexomensa.

After submitting an order, you may receive an order confirmation email. The order confirmation email only means that we have received your order request. It does not mean that the order has been finally accepted or will be fulfilled in every circumstance.

Nexomensa reserves the right to cancel, refuse, or adjust an order in reasonable circumstances, including but not limited to:

• Product out of stock
• Supply chain interruption
• Pricing error
• Product information error
• Payment irregularity or failed risk review
• Delivery address not serviceable
• Remote area or special delivery conditions that cannot be fulfilled
• Incomplete customer information or inability to contact the customer
• Suspected fraud or abnormal transaction
• Order violation of these Terms of Service or related policies

If an order needs to be canceled or adjusted, Nexomensa will contact the customer within a reasonable and practicable scope to explain the situation and handle any refund or next steps according to the order status and related policies.

7. Custom Products and Made-to-Order Orders

Nexomensa may provide customization or Made-to-Order support for selected products. Customization may include dimensions, color, finish, layout, storage configuration, LED lighting, cable holes, logo area, or other business space-related requirements.

Not all products support customization. Whether customization is available depends on the product model, project requirements, production conditions, materials, quantity, delivery area, and final confirmation by Nexomensa.

Custom products or Made-to-Order products usually enter production after payment is completed and all specifications, dimensions, finishes, layouts, or other customization details are confirmed.

Customization requests may affect:

• Product price
• Production timeline
• Delivery timeline
• Cancellation conditions
• Return and exchange eligibility
• After-sales handling method

Custom or personalized items are generally not eligible for return, exchange, or refund. Please refer to the Return & Refund policy for details.

When submitting customization, business purchasing, or delivery information on behalf of a company, team, or third party, you confirm that you have the authority to provide the relevant information and to communicate or transact on behalf of that entity.

8. Payment and Pricing

Nexomensa currently supports eligible credit cards, debit cards, and PayPal through standard checkout. Available payment methods are subject to what is shown on the checkout page.

Bank transfer, COD / Cash on Delivery, and third-party payment methods not expressly confirmed by Nexomensa are not currently provided through Nexomensa standard checkout.

Customers should complete payment only through:

• Nexomensa official checkout page
• Nexomensa official invoice
• Nexomensa official payment link
• Other payment methods expressly confirmed in writing by the Nexomensa team

Nexomensa will not ask customers to send a full credit card number, debit card number, CVV, security code, or account password by email, text message, or unofficial chat channel.

Product prices may change due to product availability, material costs, transportation costs, inventory status, seasonal events, market conditions, or product configuration changes. Customers should rely on the price displayed and confirmed on the checkout page at the time of purchase.

Applicable taxes may be calculated on the checkout page based on the delivery address and local requirements.

Promotional prices apply only to eligible new orders placed during the promotional period. Nexomensa generally does not provide retroactive discounts or price adjustments for orders placed before a promotion begins.

If a customer forgets to use a valid promo code, the customer may contact the Nexomensa team before the order ships for review. After the order has shipped, discounts generally cannot be applied retroactively.

If an obvious pricing error, system error, or technical display error occurs, Nexomensa reserves the right to cancel the order or contact the customer to confirm the correct price.

For detailed rules on payment methods, price adjustments, promo codes, taxes, refund paths, and freight adjustments, please review Payment & Pricing.

9. Delivery and Receiving

Nexomensa currently delivers to the contiguous United States. Due to carrier, product size, and transportation limitations for large furniture, we do not currently ship to Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO / FPO addresses, or other military addresses.

Some remote areas, restricted-access locations, special commercial buildings, gated properties, or locations with limited truck access may require separate delivery confirmation or freight fees.

Nexomensa products may fall into U.S. warehouse in-stock products, regular catalog products, and Made-to-Order products depending on inventory status, product type, and whether customization is required. Different order types follow different fulfillment processes and estimated timelines.

All processing and delivery timelines are estimates only and do not represent guaranteed delivery dates. Actual timelines may be affected by product size, order weight, inventory location, destination, carrier scheduling, weather, port conditions, customs clearance, holidays, and delivery-site conditions.

Smaller products or components may be delivered by parcel carriers such as UPS or FedEx. Larger or heavier office furniture may be delivered by LTL freight.

Because many Nexomensa products are large office furniture items, some orders may be shipped in multiple packages, cartons, or pallets. Multi-package orders may not arrive on the same day.

Unless the customer has purchased and confirmed an upgraded delivery service, Nexomensa uses standard curbside delivery by default. Standard curbside delivery usually does not include moving products indoors, upstairs delivery, unboxing, installation, packaging cleanup, or labor assistance for unloading large items.

Customers should arrange appropriate personnel, tools, or moving equipment in advance for unloading, signing, moving, and later installation preparation.

For details about delivery coverage, order types, estimated timelines, multi-package delivery, LTL delivery, standard curbside delivery, failed delivery, redelivery, storage fees, receiving inspection, and visible damage reporting, please review Shipping & Delivery.

10. White-Glove Assembly Service

Nexomensa may offer optional White-Glove Assembly Service for selected orders.

This service is post-delivery assembly support. It is not part of standard freight delivery and does not automatically include indoor delivery, upstairs carrying, room-of-choice delivery, package moving, old furniture disassembly, packaging trash cleanup, electrical wiring, in-wall wiring, commercial construction installation, or building modifications.

Availability of White-Glove Assembly Service may depend on product type, service area, order size and weight, local service coverage, appointment time, and on-site conditions.

Customers should schedule a formal assembly appointment only after all packages have been fully delivered, no obvious issues have been confirmed, and the packages have been placed in the room where assembly is needed.

One White-Glove Assembly Service usually covers one eligible Nexomensa product by default. If assembly is needed for multiple products, customers should contact the Nexomensa team for confirmation or a separate quote.

If the customer needs to cancel or change an arranged assembly appointment, the customer should contact Nexomensa at least 24 hours before the appointment time. Cancellation, rescheduling, customer absence, building access failure, or unprepared site conditions within 24 hours before the appointment may result in cancellation fees, rescheduling fees, or additional charges.

For service scope, pricing tiers, scheduling requirements, customer responsibilities, cancellations, missing or damaged parts, and issue reporting, please review Assembly Service.

11. Receiving Inspection, Damage, and Missing Parts

Customers should inspect the package count, pallet condition, outer packaging, shipping labels, and visible product condition as soon as possible upon delivery.

If product damage, package issues, missing parts, incorrect items, or other problems are found, please contact Nexomensa within 3 days of receiving the shipment and provide related photo or video evidence.

For LTL freight delivery, if clear visible damage is present at the time of signing, the customer should write “DAMAGED” on the Bill of Lading, delivery receipt, or Proof of Delivery before signing, and contact Nexomensa within 48 hours.

If the customer does not report the issue within the required time window, or does not note visible damage on the LTL signing document, it may affect Nexomensa’s ability to assist with a carrier claim or provide further solutions.

Refusing delivery without Nexomensa authorization may result in additional return freight fees, storage fees, or processing delays.

For detailed procedures, please review Shipping & Delivery and Return & Refund.

12. Returns, Exchanges, Cancellations, and Refunds

Nexomensa’s return, exchange, cancellation, and refund rules are governed by the Return & Refund policy.

In general, customers should inspect items promptly after receiving them. If there is damage, missing parts, an incorrect item, or another obvious issue, please contact the customer service team within 3 days of receiving the shipment and submit photo or video evidence.

Return or exchange requests for standard products usually must be submitted to the customer service team within 30 days of receiving the shipment and must be approved by Nexomensa in advance.

For non-quality-related returns, such as choosing the wrong size, color not meeting expectations, space planning changes, or no longer needing the item, the following conditions usually apply:

• The request is submitted within the required timeframe.
• The item is unused, uninstalled, and unassembled.
• The original packaging is complete.
• All accessories, hardware, labels, manuals, and packaging materials are complete.
• The request is reviewed and approved by Nexomensa.
• The customer is responsible for related return shipping and reshipping costs, if applicable.
• A 7% restocking fee may apply to non-quality-related returns.

The following items or situations are generally not eligible for return, exchange, or refund:

• Custom or personalized items
• Items that have been used or installed
• Clearance or seasonal promotional items
• Slight color differences caused by screen resolution
• Slight dimensional differences of less than 0.5 inch
• Items returned directly without Nexomensa approval

Nexomensa products enter the production or fulfillment process after order confirmation. Orders usually enter production preparation or production within 24 hours after being placed. Modification and cancellation conditions and fees may vary depending on the order stage.

Refunds reviewed and approved by Nexomensa are usually returned to the original payment method. Refund arrival time is usually 7–10 business days and may depend on the payment provider or bank processing speed.

We recommend that customers resolve issues through Nexomensa’s after-sales process first. Unilateral credit card chargebacks are not recommended because they may significantly extend the handling timeline.

13. Warranty

Nexomensa provides a limited parts warranty for eligible products.

This warranty mainly applies to part issues caused by defects in materials or workmanship under normal use.

Under the current Warranty policy:

• Wood parts, such as desktops, side panels, door panels, frames, solid wood parts, or engineered wood parts, are covered for 180 days from the date of delivery completion.
• Hardware parts, such as cam lock kits, screws, hinges, handles, slides, locks, and similar components, are covered for 365 days from the date of delivery completion.

“Normal use” means the customer installs, uses, and maintains the product according to the product manual, assembly requirements, intended use, and care recommendations.

The warranty generally does not cover:

• No valid proof of purchase
• Products that have been resold, transferred, or are second-hand items
• Incorrect installation or assembly
• Failure to follow the product manual for use or maintenance
• Unauthorized disassembly, modification, or repair
• Use of non-original parts or accessories
• Damage caused during moving, relocation, or reinstallation
• Issues caused by extreme temperature, humidity, water exposure, chemicals, or external environment
• Natural wood grain, color, or texture differences
• Normal wear, minor scratches, dents, discoloration, natural aging, or minor noise
• Requests submitted after the applicable warranty period has expired

Warranty handling usually focuses on the affected part and does not automatically include replacement of the entire product. Unless Nexomensa provides separate written confirmation, the warranty usually does not include labor, disassembly, installation, moving, removal, reinstallation, or indirect loss costs.

For warranty periods, coverage, exclusions, required materials, and handling methods, please review Warranty.

14. User-Submitted Content and Product Reviews

If you submit product reviews, photos, videos, project feedback, product-use scenes, inquiry information, or other content to Nexomensa, you should make sure that you have the necessary rights to submit such content and that the content does not infringe any third party’s copyright, trademark, privacy rights, publicity rights, portrait rights, or other legal rights.

Your submitted content should be truthful and clear. It should not contain false, misleading, illegal, infringing, insulting, malicious, or inappropriate content, and it should not include sensitive personal information, complete payment information, account passwords, or another person’s private information.

To the extent permitted by applicable law, Nexomensa may use your reviews, photos, videos, or feedback for website display, customer support, after-sales handling, service improvement, or brand communication.

Nexomensa reserves the right to review, hide, remove, or decline to display user-submitted content that violates these Terms of Service or website rules.

15. Intellectual Property

Unless otherwise expressly stated, all content and materials on the Nexomensa website, including text, images, product photos, lifestyle images, videos, logos, brand names, graphics, icons, page materials, product descriptions, specifications, website layout, page design, code, software, and other content, are owned by Nexomensa, its affiliates, licensors, content providers, or the relevant rights holders, or are used by Nexomensa within the scope of lawful authorization.

The content above may be protected by copyright, trademark, trade dress, design rights, database rights, software rights, and other applicable intellectual property laws.

Without prior written authorization from Nexomensa or the relevant rights holder, no person may copy, modify, reproduce, publish, distribute, sell, display, scrape, mirror, reverse engineer, commercially use, or otherwise exploit any content on the Nexomensa website.

If you believe that any content or product on the Nexomensa website may infringe your intellectual property rights, please submit a formal notice according to the process listed in Intellectual Property Rights.

16. Privacy, Cookies, and Data Processing

Nexomensa processes personal information related to website access, accounts, orders, payments, delivery, customer support, marketing, and after-sales matters according to the Privacy Policy.

The Nexomensa website is powered by Shopify. Shopify may process certain personal information related to website access, checkout, payment, orders, and services.

Nexomensa may also use cookies and similar technologies to support website operation, shopping cart, checkout, account login, preference settings, website analytics, security protection, and, where applicable, more relevant content or advertising.

For personal information processing, please review the Privacy Policy.

For cookies and similar technologies, please review the Cookie Policy.

17. Third-Party Services and Links

The Nexomensa website may contain links to third-party websites, platforms, or services. It may also use third-party payment, logistics, analytics, advertising, customer support, or e-commerce technology services.

Third-party services may have their own terms, privacy policies, cookie policies, and data processing rules.

Nexomensa does not control the content, privacy, security, accuracy, or service performance of third-party websites or platforms. When you visit or use third-party websites or services, you should review their applicable terms and policies independently.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Nexomensa will not be liable for indirect, incidental, special, punitive, or consequential losses caused by the following situations:

• Delivery delays
• Carrier scheduling changes
• Weather, natural disasters, port congestion, customs clearance, strikes, or other events beyond reasonable control
• Incorrect address or contact information provided by the customer
• Customer failure to inspect, sign for, or report issues in a timely manner
• Customer failure to install, use, or maintain products according to the manual
• Customer modification, disassembly, moving, or reinstallation of products
• Temporary website unavailability, system errors, or third-party service issues
• Loss of profit, business interruption, project delay, loss of goodwill, or other indirect losses

In any case, unless applicable law provides otherwise, Nexomensa’s maximum liability for a claim related to a specific order or product will usually not exceed the purchase price actually paid by the customer for that specific product.

Some regions may not allow the exclusion or limitation of certain liabilities, so the limitations above may not fully apply to you in certain circumstances.

19. Force Majeure

If events beyond Nexomensa’s reasonable control affect order processing, production, transportation, delivery, after-sales handling, or service performance, Nexomensa will not be considered in breach of these Terms of Service or liable for the resulting delay.

Such events may include, but are not limited to:

• Natural disasters
• Extreme weather
• Fire, flood, or earthquake
• War, unrest, or public safety incidents
• Government restrictions or legal changes
• Port congestion
• Customs or clearance delays
• Strikes or labor interruptions
• Supply chain interruptions
• Carrier delays
• Epidemics or public health events
• Power, network, system, or third-party service interruptions

Nexomensa will assist customers in understanding order status and moving forward with next steps within a reasonable and practicable scope.

20. Changes to These Terms

Nexomensa may update these Terms of Service from time to time to reflect changes in website functions, business processes, policy updates, legal requirements, or operational needs.

The updated Terms of Service will be published on this website and the “Last Updated” date will be updated.

Your continued access to or use of the Nexomensa website after the Terms of Service are updated means that you accept the updated terms.

We recommend reviewing this page periodically to understand the latest rules that apply to your use of this website and purchase of products.

21. Contact and Issue Handling

If you encounter an issue while using the Nexomensa website, submitting an order, making a payment, receiving delivery, requesting a return or exchange, submitting a warranty request, using assembly service, or seeking after-sales support, please contact the Nexomensa team first.

To help us review and handle your request more efficiently, please provide as much of the following information as possible:

• Order number
• Email address used to place the order
• Product name or product link
• Issue description
• Related photos, videos, or screenshots, if applicable
• Payment amount or delivery information, if applicable

Nexomensa will provide clear and reasonable handling suggestions based on the order status, product condition, submitted materials, and related policies.

If a specific issue already has a dedicated policy, that policy should be the primary reference. For example, delivery issues should be reviewed under Shipping & Delivery; return and refund issues under Return & Refund; warranty issues under Warranty; and assembly service issues under Assembly Service.

Contact Us

If you have any questions about these Terms of Service or Nexomensa’s related policies, please contact our team:

FAQ

1. Nexomensa Intellectual Property

Unless otherwise expressly stated, the content and materials on the Nexomensa website are owned by Nexomensa, its affiliates, licensors, content providers, or the relevant rights holders, or are used by Nexomensa within the scope of lawful authorization. Such content and materials include, but are not limited to:

• Website text content
• Page layouts and visual elements
• Images, product photos, and lifestyle images
• Logo, brand name, and brand identifiers
• Graphics, icons, and page materials
• Videos, animations, and multimedia content
• Product descriptions, specifications, and page copy
• Product presentation methods and combined content
• Website functions, code, software, and technical content
• Other content and materials displayed on the Nexomensa website

The content above may be protected by copyright, trademark, trade dress, design rights, database rights, software rights, and other applicable intellectual property laws.

Without prior written authorization from Nexomensa or the relevant rights holder, no person may copy, modify, reproduce, publish, distribute, sell, display, scrape, mirror, reverse engineer, commercially use, or otherwise exploit any content on the Nexomensa website.

2. Brand Name, Trademarks & Identifiers

The Nexomensa brand name, logo, identifiers, page visual style, brand expression, and related brand assets are important brand assets of Nexomensa.

Without prior written permission from Nexomensa, no person may use the Nexomensa brand name, logo, identifiers, or other brand elements for the following purposes:

• To imply a partnership, authorization, agency relationship, or endorsement by Nexomensa
• For misleading products, advertisements, web pages, or social media content
• To imitate, confuse, or weaken Nexomensa brand recognition
• For unauthorized commercial promotion, sales, or display
• In any way that may harm the reputation of the Nexomensa brand

If you would like to reference the Nexomensa brand or content for cooperation, media, commercial projects, or other purposes, please contact the Nexomensa team first for confirmation.

3. Product Images, Design Content & Website Materials

Product images, lifestyle images, detail images, videos, page materials, and product presentation content on the Nexomensa website are provided only for users to browse, understand, and purchase Nexomensa products.

Without authorization, these materials may not be used for:

• Product pages on other e-commerce platforms
• Competing brand websites
• Commercial social media advertising
• Product imitation, reverse development, or commercial copying
• Unauthorized catalogs, quotes, or promotional materials
• Any context that may mislead users into believing the related product or service is connected with Nexomensa

If you are a media representative, designer, buyer, partner, or commercial project party and would like to use Nexomensa images, brand materials, or product content, please contact the Nexomensa team in advance.

4. User-Submitted Content

When you submit reviews, photos, videos, project feedback, product-use scenes, inquiry information, or other content to Nexomensa, you should make sure that you have the necessary rights to submit such content and that the content does not infringe any third party’s copyright, trademark, privacy rights, publicity rights, portrait rights, or other legal rights.

If you submit product reviews, images, or videos to Nexomensa, Nexomensa may, to the extent permitted by applicable law, use the related content for website display, customer support, after-sales handling, service improvement, or brand communication.

Please do not submit images, design drawings, logos, brand materials, or other protected third-party content that you do not have the right to use.

5. Third-Party Intellectual Property

Nexomensa respects third-party intellectual property rights.

If certain content, product information, images, text, design elements, or other materials shown on the Nexomensa website may involve third-party rights, we will respect and handle related rights requests within a reasonable scope.

If you believe that any content on the Nexomensa website infringes your intellectual property rights, or if you are authorized to submit a complaint on behalf of a rights holder, please submit a notice to us according to the formal process described on this page.

6. How to Submit an Intellectual Property Complaint

If you believe that any content or product on the Nexomensa website may infringe your intellectual property rights, please contact us by email at: support@nexomensa.com

To help us review your request efficiently and accurately, please provide as much specific information as possible in your email.

Your notice should include the following information:

6.1 Claimed Intellectual Property

Please describe in detail the type and content of the intellectual property right you believe has been infringed, such as:

• Copyrighted work
• Trademark
• Design right
• Patent
• Product image
• Copywriting content
• Other protected rights

Please provide a clear description of the relevant rights. If you have a registration number, application number, authorization document, or publicly available proof of ownership, please include it as well.

6.2 Nexomensa Content or Product Being Reported

Please clearly identify the content or product you believe is problematic, such as:

• Product name
• SKU, if applicable
• Product page URL
• Page where the image or video appears
• Specific text, pattern, design, or content location
• Screenshots or other materials that help identify the content

If the complaint is not specific, we may not be able to accurately locate or process your request.

6.3 Proof of Ownership or Authorization

Please provide materials that can show you own the relevant intellectual property rights, or that you are authorized to submit a complaint on behalf of the rights holder.

These materials may include:

• Rights registration certificate
• Trademark registration certificate
• Copyright registration certificate
• Patent or design right documents
• Authorization letter
• Company verification documents
• Verifiable public ownership information
• Other materials that can support the basis of your rights

6.4 Contact Information

Please provide complete contact information, including:

• Your name
• Company name, if applicable
• Position or relationship to the rights holder
• Email address
• Phone number
• Physical address

This information helps us contact you and verify the complaint details.

6.5 Good-Faith Statement

Please include a statement in your notice explaining that you have a good-faith belief that the reported content is being used without authorization from the rights holder and is not otherwise permitted by law.

You should also confirm that the information you submit is true and accurate, and that you are the relevant rights holder or have been authorized by the rights holder to submit the complaint.

Example wording:

7. How Nexomensa Handles Complaints

After receiving an intellectual property complaint, Nexomensa will conduct an initial review based on the information you submit.

The review process may include:

• Confirming whether the complaint includes the necessary information
• Reviewing the reported content or product page
• Reviewing the proof of ownership or authorization you provide
• Requesting additional materials if needed
• Taking reasonable measures based on the actual situation

Possible handling methods may include, but are not limited to:

• Requesting additional information
• Temporarily hiding or adjusting the related content
• Modifying page content
• Contacting relevant suppliers, content sources, or partners for review
• Removing related content after confirming the issue
• Taking no further action if the complaint cannot be verified

Nexomensa will review and handle each matter based on the specific circumstances. Submitting a complaint does not mean the reported content will necessarily be removed, taken down, or modified immediately.

8. Incomplete or Unverifiable Complaints

If the complaint information is incomplete, proof of ownership is insufficient, the reported content is unclear, or we cannot confirm whether you have the right to submit the complaint, Nexomensa may be unable to process the request or may require you to provide additional materials.

To improve processing efficiency, please make sure your notice is specific, clear, and includes the necessary information listed on this page.

9. False or Misleading Complaints

Please do not submit false, misleading, malicious, or unsupported intellectual property complaints.

If a complaint contains incorrect statements, false ownership claims, or content intended to maliciously interfere with normal business operations, it may affect complaint handling and may result in related legal responsibility.

If you are not sure whether certain content constitutes infringement, we recommend consulting a qualified legal professional before submitting a complaint.

Contact Us

If you need to submit an intellectual property complaint, or if you have questions about Nexomensa’s Intellectual Property Rights statement, please contact us:

FAQ