Tell Us About Your Project

Whether you are choosing a reception desk with a more professional presence for a front area, or planning office furniture for an executive office, conference room, or multi-space commercial project, the Nexomensa team can provide clear and professional support.

You may contact us for product information, order status, delivery arrangements, customization requests, business purchase quotes, or after-sales issues. To help us understand your needs more accurately, we recommend providing product links, quantities, delivery address, space dimensions, and related photos whenever possible.

We usually respond to inquiries within 1 business day. Messages received during weekends or holidays will be handled in order on the next business day.

1. Contact Methods & Business Hours

Live Chat

You may also use the live chat function during website business hours. Please click the chat icon in the lower-right corner of the page to speak with a customer service representative.

Live chat is suitable for quick questions, such as:

  • Whether a product is suitable for a certain type of space
  • How to choose a size
  • How to submit a customization request
  • How to check order status
  • How to start an after-sales request

If the issue involves order review, returns or exchanges, damage, missing parts, quotes, or customization details, we may guide you to submit complete materials by email.

Email Us

For product, order, delivery, customization, or after-sales questions, please email us at: support@nexomensa.com

To help us handle your request faster, please include as much of the following information as possible:

  • Order number, if you have already placed an order
  • Product link or product name
  • Description of your question or request
  • Delivery ZIP Code
  • If the request involves after-sales support, please provide photos, videos, or part numbers
  • If the request involves customization, please provide desired dimensions, color, layout, or space photos

Email is the most suitable contact method for order issues, after-sales issues, customization requests, and business purchase quotes because it allows us to keep a clear record of product links, images, addresses, and detailed requirements.

Call Us

If you need help with an urgent order, business purchase inquiry, or project quote, you may call us at: +1 213-767-6723

Phone communication is suitable for urgent matters or initial project confirmation. For requests involving product links, images, dimensions, addresses, quotes, or after-sales evidence, we may still ask you to provide complete information by email so our team can review and follow up properly.

Business Hours

For email and phone contact, our usual business hours are:

Monday to Friday: 10:00 am – 5:30 pm Eastern Time

Inquiries received during weekends or holidays will be handled on the next business day.

2. Business Purchases & Project Quotes

If you are a company buyer, office administrator, business owner, space designer, or commercial project manager and would like to request a business purchase quote or bulk order support, please provide as much of the following information as possible:

  • Product links
  • Purchase quantity
  • Delivery address or ZIP Code
  • Target use space, such as reception area, executive office, conference room, clinic, law office, salon, showroom, and similar spaces
  • Whether custom size, color, finish, or layout is needed
  • Whether the project involves multiple rooms or multiple locations
  • Expected delivery timeline
  • Space photos, floor plans, or dimension drawings, if available

The more complete the information is, the easier it will be for the Nexomensa team to help review product fit, delivery arrangements, customization feasibility, and quotation options.

3. Customization Inquiries

Nexomensa products support customization. If you would like to ask about customization, please provide:

  • Product link
  • Desired dimensions
  • Color or finish preference
  • Left / right layout or cabinet direction
  • Whether you need LED lighting, cable holes, lockable cabinets, logo area, or other functional details
  • Quantity
  • Delivery ZIP Code
  • Space photos or floor plan

Customization requests may affect pricing, production time, and delivery timeline. Please contact the Nexomensa team before placing an order to confirm feasibility.

4. Order & After-Sales Support

If you have already placed an order and need to check order status, delivery updates, missing parts, damage, assembly questions, or a return or exchange request, please contact us by email:

support@nexomensa.com

To improve handling efficiency, please provide:

  • Order number
  • Recipient name
  • Product name
  • Description of the issue
  • Package or product photos
  • Shipping label photos
  • If damage is involved, please provide photos of the damaged area
  • If parts are missing, please provide the part number shown in the manual and the missing quantity

For large office furniture, many issues need to be reviewed through photos, part numbers, and logistics records. Please do not return an item on your own before receiving confirmation from Nexomensa.

5. Company Information

Company Name

Shenzhen Tanjiang Technology Co., Ltd.

Corporate Headquarters

Room 110408, Unit 2, Building 1, Wanzhi Tiandi Business Center

No. 3 Dongpo Road, Bantian Street, Longgang District

Shenzhen, Guangdong 518129

China

FAQ

What is the best way to contact Nexomensa?

If you need to submit product links, an order number, photos, customization details, or after-sales evidence, we recommend contacting us by email at support@nexomensa.com. If you need help with an urgent order, business purchase inquiry, or project quote, you may also call +1 213-767-6723.

How quickly does Nexomensa usually respond?

We usually respond to inquiries within 1 business day. Messages received during weekends or holidays will be handled in order on the next business day.

What information should I provide for a business purchase or bulk order?

We recommend providing product links, quantities, delivery ZIP Code, project address type, whether customization is needed, expected delivery timeline, and space photos or floor plans. The more complete the information is, the easier it is for our team to help review product fit and quotation options.

View More FAQs
Can I ask about custom products?

Yes. Nexomensa products support customization. Please provide the product link, desired dimensions, color, layout, quantity, delivery ZIP Code, and space photos so we can review feasibility.

What materials should I provide for an after-sales issue?

Please provide the order number, product name, issue description, photos of the outer packaging, photos of the shipping label, and product issue photos or videos. If parts are missing, please provide the part number shown in the manual and the missing quantity.

Can a return or after-sales issue be handled directly by phone?

Phone communication can be used for initial discussion, but returns, exchanges, damage, missing parts, and warranty requests usually still require order information, photos, and related evidence to be submitted by email so our team can review and keep proper records.